Senior Technical Support Analyst
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Job Summary
Responsibilities
Handling IT-related activities at Patalganga
Overall responsibility for all GxP-related IT activities at the Patalganga location.
Implementation of standard operating procedures as per current Good Manufacturing Practice (cGMP) guidelines issued by Quality Assurance.
Maintain Chromeleon and non-Chromeleon application servers as per infrastructure policies.
Ensure implementation of and adherence to applicable SOPs.
Maintain IT documentation as per cGMP requirements.
Ensure compliance with audit observations.
Implement and review desktop policies on all respective GxP systems.
Provide technical support to vendors during new installations or IT infrastructure troubleshooting.
Evaluate user requirements and ensure adequate capacity to meet requirements on time.
Prepare review and execute qualification and validation documents related to Information Technology.
Impart training to engineers on cGMP and IT principles.
Coordinate with the corporate IT team for remote software and web applications.
Provide laboratory IT support and resolve IT-related issues.
Review SCOM alert mechanisms for IT infrastructure.
Coordinate with team members to troubleshoot IT-related problems.
Handle any other responsibilities or assignments allocated by the Department Head.
Provide technical support to the Unit II team.
Review OT and DCS vCenter on a daily basis.
Review the EBR application and provide support to the production team.
Provide support for OT firewall rule creation.
Provide OT network support.
Perform workstation server and tablet PC qualification.
Handle terminal creation weighing balance configuration and printer configuration in the PAS-X application.
Provide Hyper-V infrastructure support for the Wi-Fi controller in Unit II.
Configure Android tablets for the SAP PPM application.
Create and configure servers in vCenter and Hyper-V.
Handle the Fortinet Secure Remote Access Proof of Concept (POC) project.
Required Skills:
Required Skills & Qualifications Bachelors degree in Information Technology Computer Science or related field (or equivalent experience) 13 years of experience in IT project coordination or project support Basic understanding of IT systems software development or infrastructure Familiarity with project management tools Strong organizational and time-management skills Excellent written and verbal communication skills Ability to work with cross-functional teams Preferred Qualifications Experience working in enterprise or multi-project environments Key Competencies Attention to detail Problem-solving skills Stakeholder coordination Documentation and reporting Ability to manage multiple priorities Reporting To IT Project Manager
