Senior System Engineer
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Job Summary
Senior System Engineer
Customer-Facing Technical Role India
Role Summary
We are hiring a customer-facing Senior System Engineer to support enterprise customers with cloud virtualization storage backup disaster recovery and migration solutions.
Basic Requirements
Experience | 7 years overall experience |
Customer-Facing Experience | 5 years in support system engineering solutions engineering DevOps/SRE IT administration or similar customer-facing role |
Education | Bachelor’s degree or equivalent practical experience |
Communication | Good spoken and written English; comfortable speaking with customers |
Joining | Candidates who can join quickly will be preferred |
Responsibilities
- Work with customers and partners for product deployment configuration upgrades troubleshooting and issue closure.
- Analyze customer issues using logs system behavior and basic infrastructure knowledge. • Coordinate with engineering QA sales and support teams to resolve customer problems.
- Document issue details next steps and customer communication clearly.
- Learn our products and explain technical concepts in a simple customer-friendly way.
Skills We Look For
- Linux or system administration experience.
- Experience in at least one of these areas: cloud virtualization storage backup/DR migration DevOps or enterprise infrastructure support.
- Ability to troubleshoot patiently and communicate clearly with customers.
- Quick learner with ownership mindset and willingness to work across teams.
Good to Have
- Experience with storage backup disaster recovery replication or migration products. • Exposure to VMware/Hyper-V AWS Azure Google Cloud Oracle Cloud or IBM Cloud.
- Knowledge of Kubernetes/OpenShift containers CI/CD Python Bash or similar scripting.
- Prior DevOps/SRE background is welcome if the candidate has customer-facing experience.
- Team lead mentoring or ownership experience.
Ideal Candidate
A practical customer-focused engineer who enjoys solving real technical problems learns quickly and can represent confidently in front of customers.
