Senior System Engineer L1 L2 Support

Position Description:

Company Profile:
Founded in 1976 CGI is among the largest independent IT and business consulting services firms in the world. With 94000 consultants and professionals across the globe CGI delivers an end-to-end portfolio of capabilities from strategic IT and business consulting to systems integration managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at .

Job Title: Senior System Engineer - L1 L2 Support

Position: SSE

Experience: 4 to 8 yrs

Category: IT Infrastructure

Main location: Bangalore/ Chennai

Position ID: J0426-1770


Employment Type: Full Time

Qualification: Bachelors degree in Computer Science or related field or higher with minimum 3 years of relevant experience.

Job Description:

Mandatory skills: IT infrastructure knowledge Windows / Unix
Tech/ Ops - Production support

Detailed Job description:

. Ability to monitor the infrastructure / applicative alerts and take action to resolve the events
. Escalate to business as needed
. Perform Health checks to ensure the start & end of business hours
. To have knowledge on IT infrastructure able to bridge calls to the business incase of known incidents
. Ability to work in shifts 24 x 7
. Sound knowledge & hands on experience on WIN & Unix L2 skill
. Ability to communicate to users over telephone / e-mail communication in French & English
. Have knowledge on handling ITSM services such as Service now Jump HP ITSM added advantage
. Ability to multitask on different process

Profile Required: ACE can help you write this job description (go/ACE)

. Candidates with good communication & analytical skills



. knowledge on IT Infrastructure
. Practical knowledge on windows/Unix added advantage
. Good knowledge in Monitoring infrastructure
. Rotational Shift 24 x 7 support understanding of ITIL concepts in Operations (IncidentChangeProb)
. Understanding of Event Management (Monitoring tools) in Infrastructure
. Excellent communication skills
. Able to handle Incident crisis calls
.

Behavioural Competencies :
Proven experience of delivering process efficiencies and improvements
Clear and fluent English (both verbal and written)
Ability to build and maintain efficient working relationships with remote teams
Demonstrate ability to take ownership of and accountability for relevant products and services
Ability to plan prioritize and complete your own work whilst remaining a team player
Willingness to engage with and work in other technologies

CGI is an equal opportunity addition CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Life at CGI:
It is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons
Come join our team one of the largest IT and business consulting services firms in the world

Skills:

• Communication
• Linux
• Wintel/Windows Server
• Infrastructure
• ServiceNow

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.