Senior Support Analyst (Product Support)

Overview:

Designation: Support Analyst/Senior Support Analyst

Experience and skills needed:

• Strong communication skills especially in writing
• Atleast 4-5 years previous experience in technical / Product support role
• Exposure to any programming language
• Experience with web-based software and communication tools/ ticketing systems such as Zendesk and Salesforce
• Communicative open-minded and engaged. Able to see more than standard solutions good troubleshooting skills
• Fluent in English (reading and writing)
• Friendly positive & emphatic to our internal and external users
• Good logical thinking and eye for detail

Roles and Responsibilities :

• Interact with our users and support them with their needs and questions mainly via email and chat
• Respond to incoming questions and issues via Salesforce/emails
• Escalate the issues to 2nd level and to our technical team
• Develop strong knowledge of our platform and learn best practices of using it; share this knowledge with our customers to help them achieve their goals

Education

• Bachelors degree in Computer Science IT or related field

Benefits:

• Flexible to work in Rotational Shifts arrangements (2 days in the office)
• Annual performance-related bonus
• 6x Flexi Anyday: knock 2.5 hours off your day on any day
• Engaging fun & inclusive culture: check out the MRI Software APAC Insta feed and stories!

About Us

From the day we opened our doors MRI Software has built flexible game-changing real estate software that powers thriving communities and helps make the world a better place to live work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!

Our people-first approach to PropTech is defining a new industry standard for client experiences that quite frankly cant be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.

We believe MRI is more than just a workplace; its a connected community of people who truly feel they belong. Whether were investing in employee resource groups or providing tailored resources for each person to reach their full potential were passionate about creating a work environment that makes you excited to show up every single day.

At MRI one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate thats our goal every day. Because thats what industry leaders do. Whether youre joining as a new Pride member or rejoining us after a short time away your talent is vital to us our partners and our clients.

Amazing growth requires amazing employees. Are you up to the challenge

We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates so please dont hesitate to apply. Wed love to hear from you!

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds including ethnicity religion sexual orientation gender identity disability age military veteran status and more.

We believe that Belonging is a direct result of Diversity Equity and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!