Senior Staff Support Engineer (MSC Production Support Team), Bangalore

SeniorStaffSupport Engineer (MSC Production Support Team)Bangalore

About Warner Bros. Discovery:

Warner Bros. Discovery a premier global media and entertainment company offers audiences the worlds most differentiated and complete portfolio of content brands and franchises across television filmstreamingand gaming. The company combines Warner Medias premium entertainment sports and news assets with Discoverys leading non-fiction and international entertainment and sports businesses.

For more information please visit.

Meet Our Team:

TheMediaSupplyChain(MSC) teambuildsapplications and services that power Warner Bros. Discoverys content supply chain.Our platforms enable stakeholders to plan manage enrich and deliver media assets at scale across platforms including Max (HBO Max) Discovery partners affiliates and linear channels.

The Media Supply Chain Production Support team provides 24/7 technical support for the full production media lifecycleensuringtechnicalissues resolutionsthe stability of systems workflows and capabilitiesrequired to move content from inventory through ingestion transformation metadata management packaging distribution and partner delivery to global platforms.

We support thousands of internal users enabling seamless content production and distribution across all platforms.

This roleoperatesat the intersection ofMSC ProductionSupportMSCDevelopmentand WBDOperationalteams(GCO)combining deep technicalexpertisewith cross-functional leadership toensure the seamless progression of assets through MSC workflowsdrive systemsreliability improvementsandreduce operational risk across the platform.

Roles & Responsibilities

• Bepart of a 24/7 Production SupportTeam for a Media Supply Chain systems portfolio of on-prem and AWS applications and services

• Serve as a senior technical leader across MSC production systems with deep understanding of end-to-endbusiness and technicalworkflows and dependencies

• Maintain a comprehensive view of system architectureservicesdata flows and integration points across platforms

• Identifysystemic weaknesses and drive long-term architectural remediation strategies

• Influence engineering design to ensure production readiness scalability and resilience by design

• Design and implement scalable automation reporting solutions and bulk execution tooling; translate recurring issues into reusable engineering patterns; drive reliability extensibility and long-term supportability improvements.

• Develop AI-assisted tooling for incident triage root cause suggestion anomaly detectionissuesresolutionsand predictive failure analysis; enable self-service troubleshooting and data-driven operational insights.

• Drive improvements in incident reduction MTTR detection capabilities and system stability

• Lead initiatives focused on automation self-healing and proactive issue prevention

• Define and enforce best practices for monitoring alerting and operational readiness

• Elevate consistency and quality of incident handling escalation and resolution processes

• Influence upstream teams to address root causes reduce technical debt and improve operability

• Provide ongoing technical mentorship and leadership within theMSCProduction Supportteam

• Elevate team capabilities in incidenttechnicalanalysis debuggingresolutionand system understanding

• Drive adoption of standardizedSupportpractices tooling and documentation

• Lead cross-team initiatives to improve efficiency quality and reliability across support workflows

What to Bring

• 1518yearsof experience in Technical Production Support or distributed systems development

• Proven experience supporting and leading large-scale distributed cloud-based systems

• Deep understanding of end-to-end Media Supply Chain workflows integrationinterfacesand system dependencies

• Strongtrack recordof leading complex cross-system incidentinvestigationsand RCA efforts

• Demonstrated ability to influence engineering teams and drive long-term technical improvements

• Excellent written and verbalcommunicationskills with ability to engage senior stakeholders across multiple functions

• Proficiencyin Java Python or similar programming languages

• Strong experience with:

• Distributed systems and event-driven architectures

• Cloud platforms (AWS / Azure) at scale

• Monitoring observability and diagnostic tools (Splunk Grafana CloudWatch etc.)

• Experience with:

• APIs service integrations and system troubleshooting

• Databases (Relational and Non-Relational)

• CI/CD pipelines and development workflows

• Experience with AI/ML

• Hands-on experience with incident management tools and processes (ServiceNow PagerDuty Jira etc.)

• Excellent customer focus and awareness of the importance of the customer in a service organization as well as ability to interact professionally with business users and development teams

• Ability to collaborate effectively with remote peersand stakeholdersacrossdiverse geographies and time zones

• Ability to support working shifts within the 4 AM ET to 6 PM ET window with occasional off-hoursavailability sometimes on short notice.

• Ability to multi-task and manage multiple competing priorities

• Strong analytical and problem-solving skills

• Bachelor of Engineering or Computer Science

What We Offer:

• A Great Place to work

• Equal opportunity employer

• Fast track growth opportunities