Senior Software Development Engineer, Amazon

Do you want to revolutionize how millions of Amazonians worldwide receive HR support Are you passionate about building intelligent AI-powered solutions that transform employee experiences Do you want to work on a platform that combines AWS services with generative AI to deliver personalized efficient HR support at Amazon scale If so we invite you to join the Employee Services Technology team within Amazons People eXperience & Technology (PXT) organization.

In this role you will:

1. Lead the architectural design and development of critical platform features ensuring solutions are highly scalable maintainable and align with AWS best practices
2. Drive technical excellence through mentorship of junior engineers and establishment of coding standards design patterns and engineering best practices
3. Architect and implement AI powered solutions leveraging AWS services to enable predictive support capabilities and automated workflow orchestration
4. Design and build robust integration patterns between multiple HR systems while ensuring data security and compliance
5. Partner with product and business stakeholders to translate complex requirements into elegant technical solutions
6. Lead cross-team technical initiatives and drive consensus on architectural decisions
7. Champion operational excellence through monitoring alerting and continuous improvement of system reliability

Our mission is to transform how HR support works at Amazon by:

1. Delivering swift accurate and personalized support through an AI-enhanced unified platform
2. Building intelligent systems that anticipate employee needs and proactively surface solutions
3. Creating seamless experiences that connect service teams across Amazons HR support ecosystem
4. Developing scalable solutions that optimize workforce management and operational efficiency

Key job responsibilities
You will also partner with other SDE-IIIs and Principal Engineers in the organization to drive execution of our 3-year architecture plans (3YAP) for the technology as well as drive tradeoff decisions balancing long term vision with delivering immediate impact to our customers. You will be a mentor for SDE-I and IIs in the team coaching your peers on engineering excellence and leadership principles and partner with SDMs and PMs to deliver team level goals.

A day in the life
- Write maintainable well-structured and testable code to advance your in-flight project and submit a code review to the team
- Design a system to solve an Amazon scale problem and present a design document to the team to build consensus on your recommended approach
- Attend a team-level operations review meeting to understand system health and identify actions we need to take to keep the system available for our clients
- Meet with a customer to understand the problems they are facing brainstorm solutions and discuss with your management to affect team priorities
- Review a teammates code change and raise the bar on team code quality by providing insightful comments
- Research new technologies that could help simplify your teams system and draft a message to the team with your findings
- Root cause and resolve a trouble ticket filed by a customer of your system
- Attend a one to one meeting with your manager to receive support on your work and discuss career development

About the team
We are part of Amazons People eXperience & Technology (PXT) organization focused on building and evolving the Unified Service Console (USC) - a transformative platform that revolutionizes how HR support is delivered to Amazonians worldwide. Our team is at the forefront of developing solutions that combine AI-powered employee relationship management with streamlined workflows.

Our mission is to empower People Services teams to provide swift accurate and personalized support while reducing manual effort and improving operational efficiency. Were currently engaged in exciting initiatives including implementing Gen AI solutions and building innovative features to enhance the employee support experience.

- 5 years of non-internship professional software development experience
- 5 years of programming with at least one software programming language experience
- 5 years of leading design or architecture (design patterns reliability and scaling) of new and existing systems experience
- Experience as a mentor tech lead or leading an engineering team
- Bachelors degree in computer science or equivalent

- 5 years of full software development life cycle including coding standards code reviews source control management build processes testing and operations experience

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