Senior ServiceNow CMDB developer (8+ yrs)

Company: WillWare Technologies
Role: ServiceNow CMDB Developer
Experience: 8 Years (Minimum 5 Years in ServiceNow CMDB)
Location:Chennai Bangalore Hyderabad Kochi Pune Noida Gurugram Mumbai Kolkata
Employment Type: Full-Time
Work Mode: Onsite (5 Days Office)

We are seeking an experienced ServiceNow CMDB Developer with 8 years of overall IT experience including 5 years of hands-on experience in ServiceNow CMDB. The ideal candidate should possess strong expertise in CMDB architecture CSDM Discovery Service Mapping Identification & Reconciliation Engine (IRE) and CMDB Health. The candidate will be responsible for designing implementing and maintaining an accurate and scalable CMDB aligned with enterprise IT operations.

• Design develop and maintain ServiceNow CMDB solutions following industry best practices.
• Configure and customize CMDB classes relationships CI lifecycle and data models.
• Implement and maintain CSDM (Common Service Data Model).
• Configure and manage Identification & Reconciliation Engine (IRE).
• Develop and maintain CMDB Data Manager and CMDB Health dashboards.
• Configure and support ServiceNow Discovery and Service Mapping.
• Create and maintain CI relationship mappings and dependency views.
• Develop Business Rules Script Includes Client Scripts UI Policies Flow Designer flows and Scheduled Jobs.
• Build integrations with third-party systems using REST/SOAP APIs IntegrationHub and MID Server.
• Ensure CMDB data quality through governance reconciliation normalization and audits.
• Collaborate with ITSM ITOM Asset Management and infrastructure teams to maintain accurate configuration data.
• Troubleshoot CMDB-related issues and optimize platform performance.
• Participate in solution design code reviews testing deployment and production support.

• 8 years of overall IT experience.
• Minimum 5 years of hands-on ServiceNow CMDB development experience.
• Strong expertise in:
  • ServiceNow CMDB
  • CSDM
  • Identification & Reconciliation Engine (IRE)
  • CMDB Health
  • CMDB Data Manager
  • Discovery
  • Service Mapping
  • MID Server
• Strong scripting knowledge using JavaScript Glide API Business Rules Script Includes Client Scripts UI Policies UI Actions and Flow Designer.
• Experience with IntegrationHub and REST/SOAP integrations.
• Good understanding of ITIL processes and ITSM modules.
• Experience in data imports transform maps and CMDB governance.
• Knowledge of CI relationships reconciliation and normalization best practices.
• Familiarity with Agile/Scrum methodologies and source control.

• Experience with ITOM Visibility and Event Management.
• Knowledge of Cloud Discovery (AWS Azure GCP).
• Experience with Asset Management (HAM/SAM) integrations.
• Exposure to Service Graph Connectors.
• Experience in enterprise-scale CMDB implementations.

• ServiceNow Certified System Administrator (CSA) - Mandatory
• ServiceNow Certified Application Developer (CAD) - Preferred
• Certified Implementation Specialist - Discovery (CIS-Discovery) - Preferred
• Certified Implementation Specialist - ITSM/ITOM - Added advantage

Required Skills:

ServiceNowCMDB