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Senior Program Manager, UTROTR Fulfilment Tech and Operations Amazon NOW (Quick Commerce), Amazon NOW Quick commerce
Job Location:
Monthly Salary:
Posted:
29 August 2026 (Yesterday)
Posted:
Application Deadline:
26 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
About the role
Amazon NOW is scaling a quick-commerce network of micro-fulfilment centres across India operated through third-party partners and served by a fast-evolving stack of warehouse replenishment and last-mile tools. This role owns the operational health of that stack. You will be the single-threaded owner connecting UTR (under-the-roof) and OTR (on-the-road) operations to the product and tech teams building HWMS and the tools around it making sure what gets built actually works on the floor deploys cleanly across hundreds of sites and moves the metrics that matter.
You will sit at the seam between operations and product. You will translate ground realities into product requirements hold the bar on tool inputs and readiness before deployment drive the change management that gets new tools adopted across a distributed 3P network and quantify every change in terms of customer experience and cost.
Key job responsibilities
What you will do
Own the operational roadmap for HWMS and the UTR and OTR tool set (receiving picking stowing cycle counting reversals transshipment yard and last-mile tools) representing operations in the product development cycle.
Partner with product and tech teams on requirements BRDs and prioritisation and hold a governance bar that no tool deploys without operations sign-off and validated inputs.
Lead change management for tool rollouts across 600-plus 3P-operated sites: readiness training communication adoption tracking and course-correction.
Build the business case for each initiative by quantifying the customer-experience and cost tradeoffs tying tool and process changes to cost-to-serve productivity and availability.
Drive major transitions (for example migration to a next-generation WMS) coordinating anchor-site pilots defect resolution and phased scale-up.
Diagnose where broken tool inputs (for example gas-tank bin configuration or cube accuracy) are causing downstream operational failures and drive them to closure with the owning teams.
Manage a wide stakeholder set across operations product supply chain central operations finance and 3P partners building the trust needed to get change adopted.
Establish the mechanisms metrics and review cadences that keep the networks operational health visible and improving.
1:58 PMWhat you need
Basic qualifications
Significant program or product management experience in operations supply chain e-commerce or logistics.
Hands-on knowledge of warehouse management systems (WMS) and warehouse or fulfilment operations.
Demonstrated stakeholder management across operations product and business teams.
Proven change-management experience deploying processes or tools across multiple sites.
Strong analytical skills including the ability to build customer-experience and cost tradeoff models and reason in unit economics.
A working understanding of product and technology development enough to partner credibly with engineering and PM teams and translate between ops and tech.
Preferred qualifications
Experience in quick commerce grocery fresh or perishable operations.
Experience working with third-party operated networks and the associated partner and compliance considerations.
Experience owning or contributing to a WMS build or migration.
Familiarity with last-mile operations and the UTR-to-OTR handoff.
A track record of taking ambiguous evolving problems from zero to a working mechanism.
- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Experience owning program strategy end-to-end delivery and communicating results to senior leadership
- 2 years of driving process improvements experience
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Amazon NOW is scaling a quick-commerce network of micro-fulfilment centres across India operated through third-party partners and served by a fast-evolving stack of warehouse replenishment and last-mile tools. This role owns the operational health of that stack. You will be the single-threaded owner connecting UTR (under-the-roof) and OTR (on-the-road) operations to the product and tech teams building HWMS and the tools around it making sure what gets built actually works on the floor deploys cleanly across hundreds of sites and moves the metrics that matter.
You will sit at the seam between operations and product. You will translate ground realities into product requirements hold the bar on tool inputs and readiness before deployment drive the change management that gets new tools adopted across a distributed 3P network and quantify every change in terms of customer experience and cost.
Key job responsibilities
What you will do
Own the operational roadmap for HWMS and the UTR and OTR tool set (receiving picking stowing cycle counting reversals transshipment yard and last-mile tools) representing operations in the product development cycle.
Partner with product and tech teams on requirements BRDs and prioritisation and hold a governance bar that no tool deploys without operations sign-off and validated inputs.
Lead change management for tool rollouts across 600-plus 3P-operated sites: readiness training communication adoption tracking and course-correction.
Build the business case for each initiative by quantifying the customer-experience and cost tradeoffs tying tool and process changes to cost-to-serve productivity and availability.
Drive major transitions (for example migration to a next-generation WMS) coordinating anchor-site pilots defect resolution and phased scale-up.
Diagnose where broken tool inputs (for example gas-tank bin configuration or cube accuracy) are causing downstream operational failures and drive them to closure with the owning teams.
Manage a wide stakeholder set across operations product supply chain central operations finance and 3P partners building the trust needed to get change adopted.
Establish the mechanisms metrics and review cadences that keep the networks operational health visible and improving.
1:58 PMWhat you need
Basic qualifications
Significant program or product management experience in operations supply chain e-commerce or logistics.
Hands-on knowledge of warehouse management systems (WMS) and warehouse or fulfilment operations.
Demonstrated stakeholder management across operations product and business teams.
Proven change-management experience deploying processes or tools across multiple sites.
Strong analytical skills including the ability to build customer-experience and cost tradeoff models and reason in unit economics.
A working understanding of product and technology development enough to partner credibly with engineering and PM teams and translate between ops and tech.
Preferred qualifications
Experience in quick commerce grocery fresh or perishable operations.
Experience working with third-party operated networks and the associated partner and compliance considerations.
Experience owning or contributing to a WMS build or migration.
Familiarity with last-mile operations and the UTR-to-OTR handoff.
A track record of taking ambiguous evolving problems from zero to a working mechanism.
- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Experience owning program strategy end-to-end delivery and communicating results to senior leadership
- 2 years of driving process improvements experience
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Senior IC
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