Senior Program Manager, RME Sort Center Mile Partner, Reliability and Maintenance Engineering, INOPs

Scope:
The Senior Program Manager RME SC Mile Partner INOps leads all strategic requirements across Amazon Indias Sort Center network encompassing 20 SCs across 12 cities and delivering across the length and breadth of the country. The role oversees nine critical verticals: Safety Cost New Technology Initiatives Reliability Engineering Base Building Management Asset Performance Management (APM) Sustainability Skill Development and Business Analytics across a diverse portfolio of building formats including small medium large and Extra Large SC. The role drives transformative initiatives including SC Championships a technician and Blue Badge skill enhancement and assessment program. The role runs MBRs with Mile Ops Directors and all stakeholder function leaders maintains strategic connects with HR Leaders and Ops on Voice of Associates to foster a better work environment manages OP1/OP2 workflows Blue Badge headcount planning and Free Cash Flow (FCF) initiatives.

Complexity:
This role operates at the intersection of high growth rapid transformation and start-up-like ambiguity. India RME is accelerating from reactive to prescriptive maintenance while preparing for technology disruption through scalability of sorters and reliability centric maintenance programs at Indian sites in 2027 and beyond. These factors create a uniquely complex operating environment that demands strategic foresight comfort with ambiguity and the ability to build while simultaneously delivering

Impact:
The roles outcomes directly shape INRME SCs cost reliability and talent trajectory:
a zero-tolerance safety culture across all SCs.
OP budget cycle while understanding site-level requirements
>7% YoY cost efficiency via reduction in reactive repairs and idle asset management
asset reliability targeting 99.9% uptime and 97% sustainability compliance.
WBR for the SC business unit manages Transfer of Asset (TOA) processes.
SC Championship for RME team.
Collectively these initiatives will position IN RME as Amazons most reliable cost-efficient and safety-first maintenance organization.

Reach:
The positions influence extends across Amazons entire global network through contribution to one VP-level SPS transformation pillars - Talent Excellence engaging with global counterparts to shape the future of maintenance operations worldwide. The role partners closely with WWRME team on technician LOTO compliance and janitorial excellence. Internally the role coordinates with Ops Directors HR Leaders WHS Procurement Finance Solution Engineering Real Estate Environment teams and site teams across all regions. Additionally the role drives safety training programs as corrective and preventive actions post incidents shaping network-wide safety standards and practices.

Key job responsibilities
Strategic: The role drives the OP budget cycle understanding site-level requirements while targeting >10% cost savings by encouraging and horizontally deploying FCF initiatives.

Operational: Deliver zero loss time injury and zero serious injury to technicians drive safety compliance and drives FCF initiatives.

Financial: Govern RME SC OPEX and enable >10% YoY savings through analytics spare control and preventive strategies.

People: Develop technicians and close technical skill gaps through learning programs capability building and reduced non-technical workload.

A day in the life
The Senior Program Manager RME SC Mile Partner begins the day by reviewing network safety reliability and cost performance addressing critical escalations across the Sort Center network.

The role partners with Operations WHS HR Finance Procurement and Engineering leaders to drive strategic initiatives business reviews and annual operating plans.

Throughout the day the Program Manager analyzes data to identify reliability and cost improvement opportunities standardizes best practices and oversees programs spanning safety sustainability technician capability and new technology.

Success requires balancing strategic planning with operational execution while influencing stakeholders to deliver a safer more reliable and cost-efficient network.

About the team
INRME mission is to build Indias safest most efficient and lowest-cost reliability and maintenance organization.

The team manages maintenance asset reliability engineering programs automation utilities sustainability and infrastructure projects across the network partnering closely with Operations to maximize equipment uptime enhance customer experience and support business growth.

- Bachelors degree in computer science engineering analytics mathematics statistics IT or equivalent
- 7 years of program or project management experience
- Experience delivering cross functional projects
- Experience implementing repeatable processes and driving automation or standardization
- Experience in cost/benefit analysis of project proposals

- Experience managing analyzing and communicating results to senior leadership
- Experience owning program strategy and end to end delivery

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