Senior Product Manager, RBS Organization Excellence

The Org Excellence (OE) team within RBS Business Excellence is seeking a Senior Product Manager (Non-Tech) to own the product vision strategy and cross-functional delivery of scalable AI-aided solutions that serve Business Excellence programs and are designed for reuse across Amazon.
This role combines product strategy with AI fluency and cross-organisational delivery owning the end-to-end customer experience of complex multi-stakeholder programs that turn OEs operational expertise into productised self-service tooling. You will own a portfolio of 5 AI-aided solutions define the roadmap drive customer adoption and partner with RBS Tech for engineering execution without managing a dedicated engineering team.


Key job responsibilities
Own end-to-end product vision strategy and roadmap for AI-aided OE solutions (PEX AI Career Coach CI Platform AI Agent Knowledge Management Unified Innovation Platform)
Define and prioritise features by working backward from customer needs; write product requirements (BRDs/PRFAQs) that are clear actionable and measurable
Partner with RBS Tech (AI architecture & engineering) to translate product vision into delivered solutions leveraging existing funded engineering teams
Drive cross-org adoption strategy identify early adopters run pilots measure outcomes and scale solutions to other Amazon orgs (Ops CS AWS)
Conduct user research competitive benchmarking and data analysis to identify opportunities and validate product-market fit for internal AI tools
Build POCs and prototypes using AI tools directly (agentic workflows prompt engineering no-code/low-code) to de-risk ideas before committing engineering resources
Establish success metrics (adoption NPS time-saved cost-avoidance) and reporting mechanisms; present progress in MBRs/QBRs with data-driven narratives
Own agent governance policy define reuse standards lifecycle management rules and discovery mechanisms for AI agents across RBS
Influence strategic direction across Business Excellence working with senior leadership to align product investments with organizational priorities
Manage stakeholder relationships across multiple BUs balancing competing priorities while maintaining a coherent product strategy


- 5 years of product or program management product marketing business development or technology experience
- Experience with feature delivery and tradeoffs of a product
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience as a product manager or owner
- Experience owning technology products

- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders
- Masters degree or above in business administration finance economics computer science data science engineering or other related field or Masters degree in engineering statistics computer science operations research business analytics information systems or equivalent
- Experience working with Data & AI related technologies including but not limited to AI/ML GenAI Analytics Database and/or Storage
- Experience with design wire-framing and prototyping tools
- Experience with innovation management systems idea evaluation frameworks or knowledge management platforms

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