Senior Product Associate Product Management
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Job Summary
BTVK Advisory is a leading advisory firm whose specialized professionals guide clients through an ever-changing business world helping them win now and anticipate tomorrow. BTVK Advisory and its affiliated entities have operations in North America South America Europe Asia and Australia. BTVK Advisorys ultimate parent entity Baker Tilly US LLP is an independent member of Baker Tilly International a worldwide network of independent accounting and business advisory firms in 141 territories with 43000 professionals and a combined worldwide revenue of $5.2 billion.
Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or protected veteran status gender identity sexual orientation or any other legally protected basis in accordance with applicable federal state or local law.
To be added to all ET through Experienced requisitions Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group LP employee e-mail accounts are considered property of Baker Tilly Advisory Group LP and are not subject to payment of agency order to be an authorized recruitment agency (search firm) for Baker Tilly Advisory Group LP there must be a formal written agreement in place and the agency must be invited by Baker Tillys Talent Attraction team to submit candidates for review via our applicant tracking system.
Responsibilities:
Own assigned ChatGPT and Claude product capabilities enhancements and operational workflows in partnership with the US product manager.
Translate business requirements into user stories and acceptance criteria.
Manageand executebacklogwith US counterparts
Coordinate sprint planning UAT release activities and delivery tracking.
Identifydelivery risks and mitigation actions.
Evaluate new ChatGPT and Claude models features administrative capabilities integrations connectors and platform changes.
Conduct hands-on testing of new capabilities and document functional technical operational security and governance considerations
Own operational readiness for assigned releases including RBAC configuration validation UAT documentation support readiness and post-release validation.
Own day-to-day operations and manage the Tier 2 support queue for assigned platforms including prioritization issue investigation resolution escalation and identification of recurring issues and improvement opportunities
Support in creation manage and monitor KPIs andmetrics.
Drive technical troubleshooting and root-cause analysis resolving issues within the platform where appropriate and partnering with engineering teams on complex technical issues.
Maintain a hands-on approach to platform configuration technical troubleshooting testing automation and evaluation of emerging AI capabilities identifying opportunities to improve platform reliability and operational efficiency.
Serve asa primarypoint ofcontact for assignedplatformsand manage stakeholders.
Coordinate with US Product Managers and platform administrators.
Willingness to conduct primary research and understand end userperspectives.
Translate platform testing support trends usage analytics and user feedback into backlog priorities and product improvements.
Execute manual and automated platform audits andmaintainappropriate operationaland governance evidence.
Work closely onuseronboarding and adoption initiatives.
Analyzedifferent platform metrics andderiveinsights
Contribute to changing management and training.
Participate in Agile ceremonies.
Own release readiness and operational validation activities.
Maintain operational procedures configuration documentation runbooks and platform records.
Activelyparticipateisdashboardcreationandpublishingstatus reports.
Track product metrics andderiveinsights to drive cost controls user adoption.
Qualifications
Bachelors degree or equivalent experience.
Minimum 3 years in Product Management Product Operations Business Analysis or Technology Delivery.
Working knowledge of REST APIs HTTP JSON authentication concepts and API testing/debugging tools.
Ability to troubleshoot issues using structured testing logs telemetry configuration analysis and platform administration tools
Experiencein managing and configuringenterprise SaaS or technology platforms.
Strong Agile stakeholder management analytical and communication skills.
Experience with Jira Confluence or Azure DevOps.
Experience with ChatGPT Claude or Co-pilot
Agile or Scrum certification
Required Experience:
Senior IC
About Company
Baker Tilly in Kuwait is an international accounting and auditing firm that provides independent professional services in assurance, tax, consulting and training, serving different business sectors and industries. In Baker Tilly, we influence and are influenced by all the elements su ... View more
