Senior Process Associate

Job Title: Senior Process Associate Business Process Operation
Location: Bangalore India.
Position Type: Full-Time
Experience: 8 to 10 Years

About This Role
Our flagship SaaS fintech product is used by businesses to fully manage their business spend operations. You’ll be part of the products Business Process Operations team (“BPO) which acts as an extension of our clients accounting team.

Key Responsibilities
•Responsible for all aspects of day-to-day monitoring of client support
-Assist our clients from needing to be experts in the fintech product. Review data input from OCR technology create allocation methods upload underlying data for allocation method attributes assist in reporting.
-Should be able to timely escalate/resolve the issues.
•Coordinating with IT/Clients on enhancing reporting and development of standardization/automation in process
•Establish good working relationships with all the stake holders like clients team members Dev team BA team etc.
•Ensuring service level agreements memorandums and client delivery summaries are maintained.
•Ensuring that team Maintains & updates the Desk procedures process manuals and process maps on regular basis.
•Regularly interact with the clients to check their requirements and update on the enhancements from product.
•Participate in special projects to enhance accounting operations and reporting processes.
•Review of reconciliation and reporting that team does on regular basis like payment validation errors emails received etc
•Provide suggestion on process improvement ideas to poduct and clients
•Track and maintain the agreed SLA’s for each client
•Interact with client on regular basis as the first line of client support and escalation.
•Involve in providing training to team members and client as needed

Required Competences - Must have Skills
•Degree in Accounting with minimum 5 years of experience in Finance/Accounting/Auditing.
•CA /ICWA/CMA/MBA a plus.
•In-depth understanding of
General Ledger systems
Allocations of expenses
•Ability to follow procedures ask pertinent questions and document.
•Strong attention to detail and ability to review
•Ability to prioritize and multi-task provide status updates
•Excellent English verbal and written
•Motivated and self-starter
•Strong AP and accounting knowledge with sound basics of accounting
•Good working knowledge in MS Excel

Expertise Competences - Good to have Skills
•Experience in alternative asset management a plus.
•Knowledge of Accounting Systems like QuickBooks NetSuite Workday Sage 300 Dynamics 365 VM Geneva etc.

Working Hours – 6:30 PM to 3:30 AM (8 AM to 5 PM EST) – based on project demand