Senior Process Analyst

About the Group and Team:

The Transformation Office (TO) drives enterprise-wide operational excellence by leading process transformation initiatives enhancing efficiency and embedding a culture of continuous improvement across the organization. The OPEX team within TO acts as a strategic enabler delivering value through process design data-driven insights and scalable improvement frameworks. Together we collaborate with business stakeholders to identify opportunities implement sustainable solutions and strengthen organizational capabilities. Our focus spans training coaching and program execution to build a high-performing innovation-led ecosystem.

About the Role:

As an OPEX Senior Process Analyst you will play a critical role in driving Operational Excellence initiatives through strong program execution reporting and stakeholder engagement. You will collaborate with cross-functional teams to manage deliverables track progress and provide data-driven insights that support decision-making and continuous improvement. The role includes contributing to the development of tools templates and reporting frameworks while supporting training coaching and enterprise-wide process transformation initiatives. You will act as a key enabler of OPEX programs by ensuring robust governance clear communication and adherence to standards while proactively identifying opportunities for automation efficiency and enhancement. Additionally you will strengthen the OPEX ecosystem by driving internal improvements building capability and fostering a culture of accountability collaboration and innovation.

Key Responsibilities

• Support Lean Six Sigma Ideation Kaizen and PDCA sessions along with workshops stakeholder discussions and administrative activities (responding to emails report preparation dashboard etc.) to enable agreed process improvements and independently lead small process improvement initiatives

• Support the creation of effective userfriendly training materials that enhance learning outcomes drive adoption and ensure consistency across OPEX initiatives

• Contribute to OPEX program execution by supporting training coaching and transformation initiatives while enhancing tools templates and frameworks to improve program adoption and effectiveness

• Identify and execute small process improvement and automation opportunities by conducting quantitative and qualitative assessments to drive efficiency gains enhance quality and mitigate risks using Lean and continuous improvement frameworks

• Maintain project documentation action logs and standardized status reporting in line with OPEX standards

Skills Required to be Successful in this Role:

Critical Thinking

Advanced analytical capability with strong attention to detail and ability to understand complex processes and workflows
Strong problem-solving skills with the ability to recommend improvement solutions
Experience with process analysis and improvement methodologies

Communication / Soft Skills

Strong written and verbal communication with ability to engage stakeholders across levels
Excellent organizational and time management skills with ability to work independently and lead small initiatives
Confident in presenting information clearly and appropriately to varied audience

Technical Knowledge

Advanced proficiency in MS Office Suite (Excel PowerPoint Word)
Experience with process mapping tools (e.g. Visio Optix) and SharePoint/collaboration tools

Working knowledge of intelligent automation technologies and their use cases

Exposure to reporting automation tools (Power Automate Excel Macros or equivalent) preferred

Power BI dashboard development knowledge considered an advantage

Experience

5 years of experience in process analysis or process improvement
Strong capability in documenting meeting outcomes action items and creating executive-level presentations and documentation

About You (What Makes You Stand Out):

Lean Six Sigma Green Belt Certified having experience in implementing continuous improvement tools and methodologies (Process mapping PDCA KAIZEN etc)

Strong data analysis and visualization capabilities

You have a track record of delivering high-quality work independently

Knowledge of financial services industry is preferred

Bachelors degree in business or related field

Our Benefits:

Your well-being is of paramount importance to us and central to our success. We provide a range of benefits training and education support and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.