Senior Principal Systems Software Engineer

Description
Sets technical direction for key systems areas (e.g. provisioning frameworks driver stacks platform diagnostics) and aligns cross-team roadmaps. Decomposes ambiguous multi-domain problems into tractable workstreams; mentors engineers across teams. Establishes best practices for cross-layer debugging and resiliency; introduces automation and tooling that raise operational maturity. Partners with hardware/firmware architects to influence platform design for serviceability observability and performance. Leads complex bring-up efforts and incident postmortems; drives systemic reliability improvements and SLO/SLA adherence.

Responsibilities

Key Responsibilities
Systems Software Development:

• Design develop and maintain highly complex system software modules for managing monitoring and provisioning computer servers storage networking and GPU subsystems in hyperscale environment.

• Uses deep knowledge to design develop and deploy software layers and tooling to automate hardware provisioning and onboarding of servers to large-scale fleet.

• Diagnose and resolve highly complex issues across software firmware and hardware layers working in DevOps and incident response paradigms to maintain reliability and availability.

Software Development and Coding:

• Designs innovative software solutions and identifies requirements to achieve business and operational goals.

• Adheres to and optimizes execution of all phases of the software development lifecycle; coaches engineers to drive improvements.

• Utilizes depth and breadth of expert knowledge to develop and guide new software features and enhancements leading design specifications ensuring accessibility and documentation for software design and code.

• Leads process architecture and/or code reviews across a project and/or complete product/service to drive improvements.

• Conducts debugging and troubleshooting to identify and fix highly complex software issues. Develops fixes for identified issues.

• Implements comprehensive software testing (e.g. functional and non-functional testing) quality assurance processes software error logging monitoring and observability for effective debugging reporting results to manager and/or lead upon completion.

• Conducts performance profiling and optimization of coding that may require innovation.

• Troubleshoots and resolves highly complex issues related to application programming interface (API) functionality and integration.

• Implements API versioning lifecycle and interoperability strategies that may require innovation.

Software Architecture - Software System Structural Design:

• Designs and develops software systems and services reporting results to manager and/or senior technical leaders upon completion. Defines project or design scope.

• Provides technical guidance and domain expertise to suggest software architecture decisions that impact organizational success mentoring peers and contributing to team development through role modeling and decision-making.

• Conducts periodic reviews and ensures adherence to architectural standards.

• Collaborates across lines of business and may communicate externally to align and build a narrow scope of software architecture with business and/or customer goals and priorities.

• Implements highly complex performance optimization and scalability strategies in software design within scope.

• Conducts regular technology research and evaluation for architectural enhancements having a moderate impact on the organization.

Issue/Defect Collaboration - Software Products Support:

• Collaborates with stakeholders across business lines and drives efforts to understand customer issues root causes and mitigation to align and explain rationale behind solutions.

• Can provide advanced technical guidance and support to customers regarding customer-reported issues to mitigate recurrence.

• Contributes to strategies to advocate for customers interests and suggests product enhancements based on feedback.

• Influences strategies to ensure customer satisfaction through timely resolution of issues and effective communication.

• Implements and provides guidance on customer issue and/or defect handling and training processes.

• Investigates and troubleshoots the most complex and broadly reaching product maintenance issues to ensure customer agreement on short- and long-term solutions (e.g. future enhancements).

Practices and Standards Compliance - Security and Compliance:

• Collaborates with the team and cross-functionally to follow and suggest improvements to development practices and coding standards providing coaching to less experienced team members.

• Participates in peer review processes provides technical leadership and ensures quality and adherence to broad acceptance criteria during development reporting results to management.

• Demonstrates and shares expert knowledge of and contributes to industry best practices and applies them to software development processes.

• Implements highly complex secure coding practices to prevent security vulnerabilities leveraging automated solutions to augment the manual review process.

Development Operations - System Maintenance:

• Utilizes innovation to perform periodic maintenance and testing operations for systems that require upgrading or patching (e.g. for critical vulnerabilities).

• Utilizes expert knowledge to drive improvements ensures automation testing and debugging of systems to ensure service/product availability health support and reliability.

Core Responsibilities
Planning & Execution:

• Oversees and tracks timelines and/or budgets for large-scale projects or initiatives to ensure timely progress and adherence to requirements.

• Strategically balances multiple projects and adjusts plans to accommodate shifts in resources or schedules mitigating risks to project outcomes.

Collaboration & Partnership:

• Fosters collaboration across the line of business and with external stakeholders to ensure alignment of expectations and strategic objectives.

• Builds and maintains partnerships with business leaders stakeholders and/or customers to address barriers and contribute to organizational success.

• Drives transparency and inclusivity by actively seeking listening to and leveraging diverse perspectives.

Problem Solving:

• Develops and refines problem-solving strategies and serves as an escalation point for complex issues across multiple projects or teams.

• Leads the analysis of complex data and/or information to identify patterns and root causes reviewing recommendations for resolution and implementing solutions that prevent future issues.

Continuous Learning:

• Builds expertise within ones area and actively pursues learning opportunities to stay current with the latest industry trends and best practices.

• Acts as a role model for continuous learning by identifying new areas to grow skills.

• Applies new knowledge to drive advancement and mentors others to do the same fostering a culture of continuous learning and knowledge sharing.

Continuous Improvement:

• Develops and leads efforts to implement ideas that increase the efficiency and effectiveness of processes protocols and workflows across teams as well as evaluates the impact on key stakeholders.

• Actively encourages team to recommend ideas for improvement and provide feedback on approaches and methods for continued improvement.

Performance and Development:

Leverages subject matter expertise to sustain the talent development pipeline by participating in candidate interviews assessing candidates and providing hiring recommendations.

Qualifications

Career Level - IC4.5