Senior Manager Technology, Mumbai

• Monitor overall MIS operations reporting systems and workflow processes across all departments.
• Provide strategic direction and governance to ensure smooth implementation and adoption of technology systems.
• Support the rollout of the digital roadmap and automation processes.

• Conduct guidance troubleshooting and skill-building sessions for Junior MIS staff and operational teams.
• Build internal team capacity to understand manage and utilize dashboards reporting tools and MIS platforms effectively.
• Foster a collaborative tech-forward culture across program teams.

• Act as the main point of contact for external tech consultants on strategic planning and infrastructure improvements.
• Coordinate with external software vendors for system development feature enhancements timeline adherence and issue resolution.
• Oversee vendor deliverables service level agreements (SLAs) and technology contracts.

• Design prepare and maintain operational and executive dashboards for management visibility and strategic decision-making.
• Actively troubleshoot complex MIS challenges including server errors data integration issues across API connections and system bugs.
• Coordinate bug-fixing efforts and ensure high data integrity across all platforms.

• Education: Masters degree in Computer Science Computer Applications Information Technology or a related field.
• Experience: Minimum 5 years of progressive experience in technology or MIS leadership roles.
• Proven track record in managing technology infrastructure dashboard platforms data workflows and vendor relationships.
• Prior experience in the non-profit social impact or education sector is a strong advantage.

• Technology & Data: Strategic understanding of integrated MIS systems data platforms business intelligence (BI) tools cost-effective tech solutions and automation frameworks.
• Dashboarding: Hands-on expertise in developing maintaining and interpreting complex data dashboards.
• Communication: Ability to bridge technical concepts for non-technical stakeholders and drive user adoption across diverse teams.
• Analytical & Operational Mindset: Ability to optimize systems and leverage data to drive operational efficiency and executive decision-making.

• Strategic analytical and structured thinker.
• Strong project management skills with the ability to prioritize and multitask effectively.
• Passionate about leveraging technology to drive social impact.
• Openness to traveling locally and working flexible hours when required.

• Working Days: Monday to Saturday with 2nd and 4th Saturday off.

Hiring Process:

Step 1: Resume Shortlisting
Step 2: R1 with HR
Step 3: Leadership interview round (could be split in two)