Senior Manager, Software Engineering

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify peoples lives. With intelligent agreement management Docusign unleashes business-critical data that is trapped inside of documents. Until now these were disconnected from business systems of record costing businesses time money and opportunity. Using Docusigns Intelligent Agreement Management platform companies can create commit and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Docusign is looking for a Senior Engineering Manager to lead their Events Cache & Queues STaaS platform team. This role owns the strategy delivery and operations of core messaging and caching services including availability performance security and cost optimization across Azure and Google Cloud. You will lead a high-impact engineering team responsible for defining and delivering multi-cloud event and cache abstractions and APIs that decouple product teams from specific cloud substrates. Additionally the role involves owning SLOs incident response and RCAs for queues topics and caches while driving the modernization of eventing and caching patterns across products. Finally the manager will establish strong partnerships with Microsoft and Google for roadmap alignment on Service Bus Pub/Sub Kafka and managed Redis offerings.

This position is a people manager role reporting to the Senior Director Engineering in Cloud & Production Engineering.

Responsibility

• Build and lead a sustainable highperforming engineering team through hiring coaching retention and thoughtful organizational design

• Define and execute a multiyear strategy for Events Cache & Queues STaaS that balances operational excellence (SLOs incidents DR cost) with platform roadmap (APIs abstractions deprecations migrations)

• Own the reliability availability and performance of our messaging and caching platforms including SLOs and error budgets for core queues topics and caches incident response oncall health and postincident reviews for eventdriven and cachebacked services and disaster recovery strategy and execution for critical event streams and cache layers

• Partner with architecture security and compliance to define and enforce guardrails for eventing patterns cache usage patterns and the safe rollout of changes in regulated environments like GovCloud and IL4/IL5

• Lead platform initiatives that reduce risk and cost by consolidating and standardizing messaging and cache usage patterns implementing cost controls and observability and enforcing robust DLQ retry and redrive patterns to convert SEVclass incidents into selfhealing workflows

• Collaborate with partner teams to prioritize platform investments and migration efforts align on roadmaps for AI search and realtime workloads and coordinate joint workstreams with Microsoft and Google on performance Azure Managed Redis migration guidance Fleet Pools and related roadmap topics

• Manage the engineering lifecycle for the team by conducting design and code reviews ensuring high-quality engineering practices and defining and tracking engineering KPIs to drive continuous improvement

• Create a culture of learning experimentation and ownership that encourages engineers to tackle hard problems in distributed systems eventdriven architectures and multicloud infrastructure

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a positions job designation depending on business needs and as permitted by local law.

Basic

• BS or MS in Computer Science Computer Engineering or a related technical field or equivalent practical experience

• 10 years of hands-on software engineering experience building largescale highly available distributed systems or data platforms

• 5 years of experience as an engineering manager leading backend infrastructure or platform teams

• Experience designing or operating messaging and caching systems (for example Azure Service Bus Google Cloud Pub/Sub Kafka RabbitMQ Redis Azure Managed Redis or equivalents)

• Experience with cloud infrastructure (Azure and/or Google Cloud) containers (Docker) and orchestration platforms such as Kubernetes

• Strong proficiency in at least one modern programming language (for example C# Java Go or similar) and familiarity with infrastructureascode and automation

• Demonstrated experience driving crossteam initiatives including incident management RCAs and systemic reliability improvements for eventdriven systems
  

Preferred

• Deep expertise in public cloud messaging and caching platforms especially Azure Service Bus Azure Managed Redis and Google Cloud Pub/Sub

• Experience building or owning platformlevel abstractions that decouple application teams from specific messaging and caching implementations (for example internal client libraries SDKs or gateways)

• Experience with cost optimization for messaging and caching platforms including throughput management tiering strategies and capacity planning

• Familiarity with security and compliance requirements for messaging and cache data paths (for example encryption key management network isolation and governance in regulated environments)

• Experience leading teams responsible for missioncritical 24x7 event and cache infrastructure including oncall programs and SRE practices

• Working knowledge of DevOps practices and tooling (for example CI/CD observability stacks configuration management)

• Experience working with or within large platform organizations and with cloud vendors on joint roadmap and incident efforts

• A track record of building inclusive hightrust teams and mentoring engineering leaders

• Excellent communication and collaboration skills with a track record of partnering with product operations and leadership stakeholders

Working here

Docusign is committed to building trust and making the world more agreeable for our employees customers and the communities in which we live and work. You can count on us to listen be honest and try our best to do whats right every day. At Docusign everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed to be heard to exchange ideas openly to build lasting relationships and to do the work of their life. Best of all you will be able to feel deep pride in the work you do because your contribution helps us make the world better than we found it. And for that youll be loved by us our customers and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation or a religious accommodation during the application process please contact us at .

If you experience any issues concerns or technical difficulties during the application process please get in touch with our Talent organization at for assistance.

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