Senior Manager SME Payments Operations

Location: Delhi Saket
Work Model: 4 days WFO
Team: Money Movement 247 Operations
Role: Payments SME People Manager

Role Overview

This role will drive cross-border payments operations and transformation with a focus on international payment flows SWIFT and local payment rails. The role involves overseeing and improving the end-to-end payments lifecycle including payment initiation processing routing investigations tracking reconciliation and settlement.

What Youll Own:

1. Cross-Border Payments SME

• End-to-end operational knowledge of cross-border payments
  

• SWIFT messaging payment flows correspondent banking local payment rails
  

• MT / ISO 20022 messaging
  

• SWIFT GPI / UETR tracking traceability exception handling
  

• Correspondent banks nostro/vostro accounts local clearing
  

• Payment investigations recalls amendments returns rejects repair cases
  

• SME for Operations Product Engineering Treasury banking partners
  

2. 247 Money Movement Operations

• Lead 247 payment processing function
  

• Manage up to 10 direct reports across shifts
  

• Own SLAs productivity quality risk metrics
  

• Maker-checker control escalation mechanisms
  

3. Automation & Transformation

• Own end-to-end automation agenda
  

• Partner with Product/Engineering on scalable automation
  

• Drive straight-through processing (STP)
  

4. SOPs Controls & Operational Excellence

• Build SOPs for payment failures recalls amendments investigations
  

• Align with SWIFT and global payments standards and regulatory changes
  

• Zero-error payments culture
  

Ideal Candidate:

• 815 years in banking/payments operations
  

• Strong preference: Leading fintech or global banks
  

• SWIFT/ISO 20022 GPI/UETR correspondent banking nostro/vostro local rails
  

• 247 ops management experience 10 team members
  

• Payments automation/transformation exposure