Senior Manager, IT Operations

OneTrusts mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldnt slow teams downit should accelerate whats possible. This led us to develop the first technology platform for responsible data use in 2016. Today with AI representing the latest and most impactful expansion of data yet OneTrust is once again redefining what responsible innovation looks like. OneTrust the AIReady Governance Platform unifies regulatory intelligence automation and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide OneTrust is shaping the future where trusted data becomes a transformative force for business and society.

The Role

OneTrust is seeking a strong people leader and technology operations manager to build and lead our India-based IT delivery capability in Bangalore. Reporting to the Senior Director Global IT Operations this role is accountable for translating the global IT Operations strategy service standards and platform roadmaps into reliable measurable and scalable delivery from India.

The Senior Manager IT Operations will own the India delivery operating model team development capacity planning delivery cadence service quality and escalation management across endpoint operations Jira and Jira Service Management administration and designated Business Systems capabilities. This leader will work closely with US-based and global functional leaders to create a connected one-team operating model across time zones.

The Senior Manager Global IT Operations owns global service accountability operating strategy and cross-region alignment. This role owns India execution: building the team delivering agreed services operationalizing global standards surfacing risks and continuously improving the quality and efficiency of local delivery.

What Youll Do

Core Responsibilities

• Build and scale the India IT delivery team by defining the local operating model hiring and developing talent establishing career paths and skills development and creating a strong one-team culture with global peers.

• Lead global delivery execution from India by establishing delivery cadence capacity plans priorities service measures operating reviews and escalation practices that support global IT and business systems outcomes.

• Translate global IT Operations standards and roadmaps into clear local plans ownership procedures staffing models and measurable delivery commitments.

• Lead the India delivery capability supporting Microsoft Intune / Endpoint Manager and related endpoint technologies including device enrollment configuration profiles application deployment patching compliance reporting and operational troubleshooting for Windows and macOS.

• Partner with US-based Endpoint Engineering Infrastructure Security and Support leaders to turn endpoint platform roadmaps into dependable operational support automation documentation and continuous improvement.

• Ensure reliable Jira and Jira Service Management administration delivery including workflows permissions service catalogs automations reporting integrations platform support and governance aligned to global standards.

• Standardize and enforce intake triage incident request change problem and escalation processes within the India delivery scope ensuring service commitments are understood and consistently met.

• Use operational metrics to improve backlog health customer experience endpoint compliance delivery quality service reliability and capacity utilization; provide clear reporting and early risk escalation to global leaders.

• Build reusable runbooks knowledge articles self-service experiences and workflow or endpoint automation that reduce manual work and create a consistent global employee experience.

• Implement approved AI-enabled knowledge self-service and automation capabilities within the India delivery scope and identify additional opportunities for the Senior Manager Global IT Operations roadmap.

• Manage relationships with internal stakeholders and key service partners communicate clearly with US and global leaders surface risks early and contribute to cost-effective technology and vendor decisions.

• Coach mentor and performance-manage team members while creating a culture of accountability learning collaboration customer focus and continuous improvement.

Required Qualifications

• Bachelors degree in Information Technology Computer Science Engineering or a related field or equivalent experience.

• 10 years of professional experience in IT technology operations endpoint engineering service delivery or business systems including 5 years leading teams in a global or distributed environment.

• Demonstrated experience building or scaling an India-based delivery organization including hiring coaching performance management and technical talent development.

• Hands-on leadership experience with Microsoft 365 Intune Entra ID Windows 10 and 11 macOS management application deployment device compliance endpoint security and service management operations. Intune or Configuration Manager experience is valuable.

• Strong Jira and Jira Service Management experience including workflows SLAs automations permissions reporting service catalogs integrations and platform governance.

• Experience leading in a matrix managing team members who are aligned to functional leaders in another geography while maintaining local people accountability delivery quality and escalation ownership.

• Strong problem-solving root-cause analysis capacity planning service improvement and executive-ready reporting skills.

• Security-minded approach with experience partnering on endpoint security EDR or XDR phishing or malware response secure access audit readiness and compliance controls.

• Excellent written and communication stakeholder management and collaboration skills with the ability to work effectively across time zones and technical disciplines.

Preferred Qualifications

• Relevant certifications such as Microsoft Endpoint Administrator ITIL Atlassian Agile or program management credentials.

• Experience with PowerShell endpoint or workflow automation IT asset management remote support tools and AI-enabled knowledge or self-service capabilities.

• Experience supporting teams and stakeholders across North America India Latin America APAC or ANZ.

• Experience operating in a SaaS cybersecurity or high-growth technology company.

• Experience contributing to global operating-model transformation service modernization or automation programs.

We are embracing an office-first culture encouraging three days a week in office for most roles with meaningful opportunities to collaborate and celebrate in person.

Each role may have specific requirements or flexibility depending on the scope of the position so we encourage you to verify this with your recruiter during your first interview.

As an employee atOneTrust you will be part of the OneTeam. That means youll receive support physically mentally and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage flexible PTO equity RSUs annual performance bonus opportunities retirement account support 14 weeks of paid parental leave career development opportunities company-paid privacy certification exam fees and much more. Specific benefits differ by country. For more information talk to your recruiter or visit out the following to learn more about OneTrust and its people:

• OneTrust Careers on YouTube
• @LifeatOneTrust on Instagram

You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in ourPrivacy Overview.You can change your mind at any time and have your personal data removed from our order to do this you must contact us and let us know you wish to be removed. The request should be made on theData Subject Request Form.

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When you join OneTrust you are stepping onto a launching pad the countdown has begun. The destination A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely unique career.

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by local laws.