Senior Manager, IT for Oracle JDE ERP, SCM, Service Management, P2P, R2R, OTC

Work Schedule

Environmental Conditions

Job Description

As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment making sure our food is safe or helping find cures for cancer.

Job Description

The Information Technology team at Thermo Fisher is a global function with deep connectivity across all areas of the business. We support thousands of systems and hundreds of applications worldwide with a focus on driving integration operational stability process optimization and business growth through a core suite of enterprise applications.

We understand the importance of systems that work together. Your expertise drive and passion can help us improve the platforms and processes that enable our business. Join our team of leaders to begin a rewarding career.

Position Description

The Senior Manager IT & EA Support leads the support stability performance and continuous improvement of enterprise ERP platforms including Oracle and JD Edwards. This role manages ERP support teams oversees production support processes and partners with business and IT stakeholders to ensure reliable service across critical processes such as Order-to-Cash Procure-to-Pay Record-to-Report Supply Chain Finance and Commercial operations.

Key Responsibilities

• Lead ERP application support across Oracle JD Edwards and related integrated systems.
• Own production support processes including incident request problem change release and escalation management.
• Ensure ERP platforms remain stable reliable secure and compliant.
• Manage incidents business communications root-cause analysis and corrective actions.
• Monitor system performance SLA attainment ticket trends backlog health and business impact.
• Partner with business process owners to prioritize enhancements defects and support needs.
• Manage ERP analysts support leads consultants and managed service partners.
• Define support operating models coverage escalation paths and governance.
• Coordinate releases regression testing deployment readiness and hypercare support.
• Manage vendor performance support queues deliverables and escalations.
• Improve monitoring documentation self-service user training and knowledge management.
• Identify opportunities to reduce ticket volume through standardization automation and process improvement.
• Support ERP modernization migrations rollouts and transformation initiatives.
• Maintain compliance with IT controls SOX GxP audit cybersecurity data privacy and change-management requirements.
• Ensure appropriate access controls and segregation-of-duties practices are followed.

Required Qualifications

• Bachelors degree in Information Technology Computer Science Engineering Business Finance Supply Chain or related field.
• Significant experience supporting enterprise ERP systems in a global or large-scale environment.
• Experience managing ERP support teams or managed service providers.
• Strong understanding of ITIL processes including incident problem change release request and service-level management.
• Experience with Oracle JD Edwards or comparable ERP platforms.
• Strong stakeholder-management and communication skills.
• Ability to manage escalations prioritize competing demands and make decisions under pressure.
• Experience with integrations master data reporting and cross-functional business processes.

Key Skills

• ERP application support leadership
• Oracle ERP JDE functional knowledge
• IT service management
• Incident and escalation management
• Problem management and RCA
• Change and release governance
• Business process understanding
• Vendor and managed-service management
• Stakeholder communication
• Operational metrics and SLA management
• Team development and coaching
• Continuous improvement

Success Measures

• ERP system availability and stability
• SLA attainment for incidents and service requests
• Reduction in recurring incidents
• Improved ticket aging and backlog health
• Faster resolution of priority incidents
• Successful production releases with minimal disruption
• Improved user satisfaction
• Strong audit and compliance performance
• Reduced manual support effort through automation and knowledge reuse