Senior Learning Technology & Innovation Consultant

Overview 

If you enjoy working at the intersection of learning technology and customer experience this role is for you. 

Help shape the future of customer learning at NIQ. NIQ is transforming how customers learn adopt and get value from our data products and this role youll help design build and scale the technology solutions behind digital learning experiences that support NIQs large global FMCG and T&D clients as they move from onboarding to confident product adoption. 

Work on visible strategic initiatives. Youll contribute to global leadership-visible client learning initiatives including the implementation of a new Learning Experience Platform. From configuring and optimizing AI-enabled learning systems to developing integrations automation and technical enhancements youll play a hands-on role in building a modern scalable global learning ecosystem. Youll collaborate across Product AI Technology UX and content teams acting as a bridge between business requirements and technical solutions. 

Build future-ready technical skills. This role provides the opportunity to deepen your expertise across learning technology AI automation integrations and front-end customization while experimenting with emerging tools and turning ideas into practical solutions. Youll apply strong systems thinking and hands-on technical skills to continuously evolve NIQs customer learning ecosystem. 

Responsibilities 

Learning Technology Innovation & Platform Operations 

Technical execution optimization and scalability of NIQs learning ecosystem. 

• Support the design implementation configuration testing and launch of a new Learning Experience Platform (LXP). 

• Optimize learning content discoverability through platform configuration audience segmentation content taxonomy and metadata and connections to related learning technologies. 

• Leverage HTML CSS and code snippets to maintain platform front-end customizations and enhance learner-facing experiences. 

• Partner with external vendors and NIQ technology platform & UX teams to implement integrations platform enhancements and escalate technical troubleshooting. 

• Partner with NIQ AI & Technology teams to leverage AI automation and emerging technologies to streamline content creation governance processes and maintenance workflows 

• Maintain and collect priorities for the learning technology product roadmap translating learner and business needs into platform improvements and technical requirements. 

• Troubleshoot advanced learning technology issues including learner access SCORM/xAPI rendering completion tracking integrations and content interoperability. 

• Test new platform capabilities releases integrations and technical enhancements and identify opportunities to improve scalability and reliability. 

• Contribute to ongoing platform administration including content setup publishing QA troubleshooting and learner support and maintain documentation to ensure continuity across the team. 

Qualifications :

• Bachelors degree or equivalent practical experience in Learning Technology Information Systems Computer Science Digital Technology or a related field. 

• 5-7 years of experience in learning customer education enablement or learning technology within a global SaaS or technology-driven organization 

• 3 years experience administering or configuring learning platforms (LMSs/LXPs) 

• Demonstrated experience translating business requirements into scalable technical solutions and partnering effectively with technology engineering vendors and cross-functional stakeholders. 

• Strong technical problem-solving and systems thinking with the ability to work across interconnected platforms and technologies. 

• Experience supporting or leading complex technology implementations enhancements or platform optimization initiatives. 

• Fluency in written and spoken English with the ability to explain technical concepts clearly to both technical and non-technical stakeholders. 

Core Technical Skills 

• LMS/LXP platforms such as Skilljar Workday or Docebo including configuration administration and SCORM/xAPI troubleshooting 

• HTML and CSS 

• APIs integrations data workflows and automation 

• AI and automation tools such as Copilot Claude and Power Automate 

• Content architecture and discoverability including metadata taxonomy segmentation and search optimization 

Nice to have: 

• JavaScript JSON Python or other scripting experience 

• Front-end development or technical prototyping experience 

• Experience implementing a new enterprise learning platform 

• Experience with SaaS platforms digital adoption tools and content management systems 

• Experience with reporting and analytics tools such as Power BI 

This is an opportunity to help shape the future of customer learning at NIQ while building expertise in AI learning technology platform innovation and digital experience design.

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

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Employment Type :

Full-time