Senior L&D Manager
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Job Summary
This is Worldline
We are the innovators at the heart of the payments technology industry shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world in every part of commerce. And just as we help our customers accelerate their business we are committed to helping our people accelerate their careers. Together we shape the evolution.
The Opportunity
As an international company undergoing a major transformation and experiencing rapid growth we place significant emphasis on the growth and development of our line with this we are currently seeking a Project Manager-Learning Operation to join our team in partnership with the Global People Development team (PDE) the candidate will play a crucial role in the establishment of a global learning competence center and the coordination of learning projects across the organization. You will collaborate closely with HR communities subject matter experts and other stakeholders to identify learning needs develop learning solutions and successfully implement these solutions within the company.
Objective
Were seeking a senior Learning & Development Manager who excels at end-to-end program/project delivery with a focus on upskilling across the organization. The ideal candidate combines strong project management and deep expertise in learning design content development and delivery. S/he needs to possess strong experience of advance AI tools for content passion for evolving L&D into AI-first mindset is the most crucial requirement of the role as we are rapidly challenging our traditional L&D construct to prepare for next levels of business-centric approach. We lay high emphasis on on-demand agile delivery of learning objectives with a good mix of experiential learning social learning and formal learnings.
Activity
Lead and manage complex project in international environment cross-functional L&D programs from discovery to deployment including needs analysis design content development procurement implementation evaluation and reporting.
Manage portfolio of few projects for learning initiatives with rigorous planning governance risk management timelines and budget oversight
Design and deploy upskilling and reskilling programs aligned to business strategy and individualise career paths; measure ROI and impact on performance
Leverage contemporary AI tooling and basics of automation in learning activities/operations for driving operational efficiency and quality improvements.
Demonstrable experience in leveraging AI for learning content development including story development (messaging) plus storyboarding (visual translation of story) with instructional design skills.
Hands on knowledge of any of the AI Authoring tool - for creating videos micro-learnings experience is essential (i.e. Vyond Heygen Articulate Storyline Rise 360 Adobe Captivate (eLearning Development) Canva iSpring Adobe Creative Suite
LMS expertise: SAP SuccessFactors Cornerstone Workday Moodle Docebo 360Learning
Proficiency in AI self-use tools e.g. ChatGPT Gemini Copilot Claude cowork etc.
Partner with SMEs HRBP and business leaders to translate business needs into scalable learning & development solutions (workshops e-learning microlearning blended programs etc.).
Manage operational KPIs and report monthly progress to the Head of Learning.
Support learning operations ( e.g. resolution of tickets) as per the business need and capacity planning.
Monitoring learning industry trends and best practices and make recommendations for continuous improvement.
Shape the evolution
We are on an exciting journey towards the next frontiers of payments technology and we look for big thinkers people with passion can-do attitude and a hunger to learn and grow. Here youll work with ambitious colleagues from around the world take on unique challenges as a team and make a real impact on the society. With an empowering culture strong technology and extensive training opportunities we help you accelerate your career - wherever you decide to go. Join our global team of 18000 innovators and shape a tomorrow that is yours to own.
Learn more about life at Worldline at
We are proud to be an Equal Opportunity employer. We do not discriminate based upon race religion color national origin sex sexual orientation gender identity gender expression age status as an individual with a disability or any applicable legally protected characteristics.
Required Experience:
Manager
About Company
Put the power of payment innovation to work with Worldline, Europe’s leading payment service provider.
