Senior IT Ops Analyst

Role : Sr. IT Ops Analyst / Data Analyst

Domain : Information technology (IT)

Job Type: Full Time

Location : India - Bangalore

Experience: 7 - 14 Years

Role Overview: This role leads data analytics telemetry processing and operational insights derived from digital workspace infrastructure and proprietary AIOps platforms. The position converts raw system performance metrics into actionable business intelligence cost optimization strategies and client-facing Experience Level Agreement (XLA) scorecards.

Key Responsibilities:

• Telemetry & Operational Analytics: Analyze enterprise VDI/EUC performance metrics active concurrency sessions resource utilization and application delivery data.
• XLA Scorecarding: Build dynamic analytics dashboards highlighting End-User Experience scores proactive issue resolution rates and system stability trends.
• Capacity Planning & Cost Optimization: Deliver predictive modeling for cloud resource consumption (Azure AWS GCP) to optimize cloud spending for global enterprise accounts.
• Client & Leadership Reporting: Design automated executive reports quarterly business review (QBR) packs and operational performance dashboards.
• Team & Data Pipeline Management: Oversee a team of data analysts and BI engineers refining ETL pipelines and data modeling standards.

Key Technical & Functional Requirements:

• Advanced SQL Python/R for data analysis and predictive modeling.
• BI & Visualization Tools: Power BI Tableau or QlikSense.
• Telemetry & Monitoring concepts: Metric correlation time-series data AIOps telemetry log analysis (Splunk / Elastic / Datadog).