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Senior Investigation Specialist, Last Mile Flex VoD
Job Location:
Monthly Salary:
Posted:
1 October 2026 (14 days ago)
Posted:
Application Deadline:
29 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
The Rabbit App Bug Triage (RABT) team is part of the Voice of Driver (VoD) organization within Worldwide Flex Driver Partner Insights & Experience (WW DPIX). VoD is responsible for identifying interpreting and acting on signals that indicate friction in the Delivery Partner (DP) experience across the Amazon Flex journey.
RABT owns the operational mechanism for identifying validating and triaging potential defects in the Rabbit application. The team consolidates feedback from multiple sources including Driver Support contacts station escalations country teams social media and app reviews and converts those signals into structured evidence-based technical investigations.
The teams role is not limited to defect intake. RABT determines whether a reported issue is actionable reconstructs the affected DP journey using available operational and technical signals assesses recurrence and potential blast radius removes duplicate noise and provides engineering teams with sufficiently complete evidence to accelerate root-cause analysis and resolution. The team also identifies systemic gaps in product behavior operational mechanisms and diagnostic coverage and works with partner teams to improve both defect detection and the quality of upstream signals.
RABT is looking for a Senior Investigation Specialist who can independently manage complex investigations work through incomplete or ambiguous information and translate large volumes of DP feedback and operational data into clear technical findings.
The ideal candidate will combine strong investigative judgment with analytical capability and operational rigor. The role requires regular use of SQL dashboards logs case history system signals and internal diagnostic tools to validate hypotheses and quantify impact. The successful candidate will also work closely with Program Managers Product Managers Software Development Managers Engineers Operations teams and other stakeholders across geographies.
In addition to managing individual investigations the role will contribute to improving RABTs broader operating mechanisms including SOPs quality controls taxonomy automation AI-assisted triage and defect-intake processes.
Key job responsibilities
1. Independently investigate and triage complex Rabbit app issues using DP feedback operational data logs system signals and internal diagnostic tools.
2. Determine issue actionability identify failure patterns distinguish product defects from operational or expected behavior and assess potential blast radius.
3. Create clear evidence-backed technical tickets that enable Product and Engineering teams to investigate and resolve issues efficiently.
4. Analyze trends and recurring defects using SQL Excel dashboards and other analytical tools to identify emerging risks and systemic problems.
Partner with Program Product Engineering Operations and country teams to drive high-impact issues through investigation escalation and closure.
5. Improve RABT operating mechanisms including SOPs quality controls taxonomies investigation frameworks and knowledge repositories.
Support automation and AI-driven triage by defining investigation logic validating outputs identifying failure modes and reducing repetitive manual work.
About the team
The Rabbit App Bug Triage (RABT) team is part of Voice of Driver (VoD) within Worldwide Flex Driver Partner Insights & Experience (WW DPIX). RABT Team identifies validates and triages potential Rabbit app defects using feedback from Driver Support stations country teams social media and app reviews. The team partners closely with Product Engineering Operations and Program teams to improve issue actionability reduce defect-resolution time and strengthen the DP experience. RABT also develops scalable mechanisms across quality automation AI-assisted triage and defect detection to improve how app issues are identified and resolved globally.
- high school diploma or bachelors degree
- Experience pulling data from databases using Excel Access SQL and/or other data management systems
- Experience using SQL
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
RABT owns the operational mechanism for identifying validating and triaging potential defects in the Rabbit application. The team consolidates feedback from multiple sources including Driver Support contacts station escalations country teams social media and app reviews and converts those signals into structured evidence-based technical investigations.
The teams role is not limited to defect intake. RABT determines whether a reported issue is actionable reconstructs the affected DP journey using available operational and technical signals assesses recurrence and potential blast radius removes duplicate noise and provides engineering teams with sufficiently complete evidence to accelerate root-cause analysis and resolution. The team also identifies systemic gaps in product behavior operational mechanisms and diagnostic coverage and works with partner teams to improve both defect detection and the quality of upstream signals.
RABT is looking for a Senior Investigation Specialist who can independently manage complex investigations work through incomplete or ambiguous information and translate large volumes of DP feedback and operational data into clear technical findings.
The ideal candidate will combine strong investigative judgment with analytical capability and operational rigor. The role requires regular use of SQL dashboards logs case history system signals and internal diagnostic tools to validate hypotheses and quantify impact. The successful candidate will also work closely with Program Managers Product Managers Software Development Managers Engineers Operations teams and other stakeholders across geographies.
In addition to managing individual investigations the role will contribute to improving RABTs broader operating mechanisms including SOPs quality controls taxonomy automation AI-assisted triage and defect-intake processes.
Key job responsibilities
1. Independently investigate and triage complex Rabbit app issues using DP feedback operational data logs system signals and internal diagnostic tools.
2. Determine issue actionability identify failure patterns distinguish product defects from operational or expected behavior and assess potential blast radius.
3. Create clear evidence-backed technical tickets that enable Product and Engineering teams to investigate and resolve issues efficiently.
4. Analyze trends and recurring defects using SQL Excel dashboards and other analytical tools to identify emerging risks and systemic problems.
Partner with Program Product Engineering Operations and country teams to drive high-impact issues through investigation escalation and closure.
5. Improve RABT operating mechanisms including SOPs quality controls taxonomies investigation frameworks and knowledge repositories.
Support automation and AI-driven triage by defining investigation logic validating outputs identifying failure modes and reducing repetitive manual work.
About the team
The Rabbit App Bug Triage (RABT) team is part of Voice of Driver (VoD) within Worldwide Flex Driver Partner Insights & Experience (WW DPIX). RABT Team identifies validates and triages potential Rabbit app defects using feedback from Driver Support stations country teams social media and app reviews. The team partners closely with Product Engineering Operations and Program teams to improve issue actionability reduce defect-resolution time and strengthen the DP experience. RABT also develops scalable mechanisms across quality automation AI-assisted triage and defect detection to improve how app issues are identified and resolved globally.
- high school diploma or bachelors degree
- Experience pulling data from databases using Excel Access SQL and/or other data management systems
- Experience using SQL
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Senior IC
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