Enter a job title or keyword
Senior INFC SME
Job Location:
Monthly Salary:
Posted:
22 August 2026 (3 days ago)
Posted:
Application Deadline:
19 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
At Amazon were working to be the most customer-centric company on earth. To get there we need exceptionally talented bright and driven people. If youd like to help us build the place to find and buy anything online this is your chance to make history.
INFC SME will help support our FC expansion. The responsibilities of role include
Work on development of new fulfillment models
Triage Sev 3-5 tickets and select priority tickets to allow FCSW to make the best use of their resources
Participate in FCSW SME calls advocating for the sites and driving best practice sharing in each functional area. Identify training gaps that require Learning support
Improve end-user documentation to reduce associate and Manager learning curve
Serve as the interface with the FCs to drive execution of software changes
Serve as the interface with FCSW to provide input on software design to support lean processes and standard work
Serve as gatekeeper for documenting software enhancements and feature requests submitted by the sites; prioritize when resources become available
Assist FCs with understanding best use of software features
Support tools deprecation & site communication
The ideal candidate will demonstrate bias for action have strong customer empathy will think big and embody a unique mix of artist and scientist. This candidate will have experience diving deep to gain customer insights launching successful new products and developing strong relationships with global internal stakeholders. The candidate will possess attention to detail excellent communication skills the ability to drive consensus across multiple stakeholders and be a great team player. The ability to work independently and deal with an ambiguous environment is a must.
- Bachelors degree or above
- Knowledge of lean techniques and Six Sigma tools
- Experience in project/program management Inventory Control Quality Assurance or Lean Six Sigma
- Experience in operational logistics/supply chain manufacturing transportation general management or an engineering role
- Speak write and read fluently in English
INFC SME will help support our FC expansion. The responsibilities of role include
Work on development of new fulfillment models
Triage Sev 3-5 tickets and select priority tickets to allow FCSW to make the best use of their resources
Participate in FCSW SME calls advocating for the sites and driving best practice sharing in each functional area. Identify training gaps that require Learning support
Improve end-user documentation to reduce associate and Manager learning curve
Serve as the interface with the FCs to drive execution of software changes
Serve as the interface with FCSW to provide input on software design to support lean processes and standard work
Serve as gatekeeper for documenting software enhancements and feature requests submitted by the sites; prioritize when resources become available
Assist FCs with understanding best use of software features
Support tools deprecation & site communication
The ideal candidate will demonstrate bias for action have strong customer empathy will think big and embody a unique mix of artist and scientist. This candidate will have experience diving deep to gain customer insights launching successful new products and developing strong relationships with global internal stakeholders. The candidate will possess attention to detail excellent communication skills the ability to drive consensus across multiple stakeholders and be a great team player. The ability to work independently and deal with an ambiguous environment is a must.
- Bachelors degree or above
- Knowledge of lean techniques and Six Sigma tools
- Experience in project/program management Inventory Control Quality Assurance or Lean Six Sigma
- Experience in operational logistics/supply chain manufacturing transportation general management or an engineering role
- Speak write and read fluently in English
Required Experience:
Senior IC
About Company
Free shipping on millions of items. Get the best of Shopping and Entertainment with Prime. Enjoy low prices and great deals on the largest selection of everyday essentials and other products, including fashion, home, beauty, electronics, Alexa Devices, sporting goods, toys, automotive ... View more
