Senior Group Manager Operations REF114860VS&L

1) Leading and spearheading end to end operations2) Client interaction - Excellent Client Management aiming at excellent Voice of Customer (VOC) scores and basis interaction with the client help WNS gain further business and help ramp up.3) Process management - Responsible for management and coordination of overall operations SLA delivery across all processes quality and general administration for a very key client4) Team Management and People Development - Lead & motivate a team of Support and Operation Leaders and ensure their development through direct coaching/feedback wherever required Support Learning and development initiatives Coaching and counseling staff motivation retention programs. Effectively implement rewards/recognition appraisal & Incentive programs. Create cross-functional teams to encourage team building. Should have managed a large span of at least 300 FTEs.5) Ensuring profitability of business and accounts in terms of revenue and margins & strive towards positive growth of the same.6) Driving and sustaining a culture of ensuring client objectives are positively influenced with the requisite interventions within the dimension of re-engineering transformation capability etc.7) To ensure strategy structure staffing skills style and processes are synergistic with the verticals objectives / super ordinate goal.

Qualifications :

Graduate

Remote Work :

No

Employment Type :

Full-time