Senior Genesys Routing Developer

We are seeking an experienced Genesys Routing Developer to provide design development consultancy and technical support for the Genesys Engage Contact Center Platform. The ideal candidate will be responsible for creating and implementing secure high-quality routing solutions and offering technical expertise to internal and external stakeholders. 

Responsibilities:

• Lead the design development and implementation of Genesys routing projects on the Genesys Engage Platform. 
• Write and review secure high-quality production code while troubleshooting and debugging as needed. 
• Participate in all phases of project life cycles including planning implementation testing and deployment. 
• Collaborate with team members to share knowledge generate ideas and identify opportunities for innovation. 
• Deliver knowledge transfer sessions to clients and colleagues to enhance understanding of Genesys technologies. 
• Provide regular updates on project status and ensure clear effective communication with stakeholders. 
• Create and maintain technical documentation to ensure continuity and clarity. 
• Hands-on experience with Genesys installation configuration and development including Genesys Voice SCXML Call Flow GA GAX OPM and GRAT development. 
• Analyze Genesys logs for troubleshooting and resolving technical issues. 

Qualifications :

• 10 years of development experience with the Genesys Suite specializing in Genesys Framework (Genesys CTI Genesys SIP Genesys Composer ORS Genesys OCS Genesys Workspace Genesys Eservices). 
• 4 years of experience in Amazon Connect. 
• Expertise in designing and developing routing applications for voice and multi-channel platforms using Composer/IRD and SCXML. VXML experience is a plus. 
• Proficiency with tools like CCpulse GAX (Genesys Administrator Extension) and GA (Genesys Administrator). 
• Database knowledge particularly in SQL and Cassandra is advantageous. 
• Experience with SDLC processes and CICD tools like Jenkins and GitHub. 
• Hands-on routing development experience in Genesys Contact Center Solutions (Voice IVR Multi-channel). 
• Experience with configuration management tools. 
• Skilled in developing routing workflows using Composer and debugging solutions using Genesys Orchestration Server Genesys Rules Engine and URS. 
• Familiarity with troubleshooting and supporting Genesys/Cisco frameworks reporting routing and multi-channel components. 
• Ability to architect routing designs and provide development support for customers. 
• Excellent communication and interpersonal skills to collaborate effectively within a team and with clients. 

Nice to have:

• Experience troubleshooting routing issues in production environments. 
• Ability to work on-call to provide support as needed.
• Knowledge of Splunk for monitoring and troubleshooting.

Additional Information :

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package including health insurance and a relocation program.
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
• Growth Mindset: reap the benefits of a range of professional development opportunities including certification programs mentorship and talent investment programs internal mobility and internship opportunities.
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment: be a part of a dynamic global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values: join our sustainable business practices focused on five pillars including IT education community empowerment fair operating practices environmental sustainability and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race color religion sex national origin age disability veteran status sexual orientation gender identity or any other protected status under applicable law.

Remote Work :

Yes

Employment Type :

Full-time