Senior Freight Forwarder

Job Req Number: 115861
Time Type: Full Time

Purpose of the position
To lead the airfreight imports (operations) team and achieve operational excellence higher productivity and customer satisfaction.
To own and manage the Air Freight product P&L for the region to achieve EBIT as per agreed targets
Key Tasks
Achieve Operational Excellence and Cost leadership through overall monitoring of the Air imports team and ensuring accurate and timely documentation to increase team productivity.
Execute airfreight operation processes within Area Standard and prescribed guidelines.
Rendering product solutions related to air imports.
Ensure compliance with the standard area operating processes
Ensure customer satisfaction and customer retention through effective handling.
Replies to emails and queries from overseas offices and customers to be done in a timely manner.
Ensure highest level of data quality by processing the shipment accurately
Execute carrier policy as per area guidelines.
Execute local capacity management
Responsible for adhoc procurement with vendors (airlines)
Monitor carrier and vendor subcontractor management.
Communicate and resolve with the customer on exceptions and incidents Invoice service Irregularities & Claims Management
Maintain and cultivate regular contact with customers vendors.
Assure proper information flow with department staff on updates changes market trends/requirements etc.
Explore new business opportunities from existing customers.
Ensure proper training cross functional training of staff to ensure a skilled dedicated and committed team.
Ensure that timely job costing is done by the team
Attend to all internal queries & gross profit estimation
Meet important customers regularly and develop rapport with them
Escalation where necessary to District Manager-(W.I)
Observe and follow special duties
Responsible for the Air Imports team.
Take corrective action and ensure operational excellence
Decision Making Authority
Job Description Effective date: June 2020
Job Description Version date: June 2020 2/3
Decision authority as delegated by the Regional Manager Air Freight in accordance with DSV regulations
Function / Market & Industry Knowledge / Business Acumen / Process working
Expertise in the area of Air Imports
Know how of Air Freight Operations
Understanding of company strategy and products
Knowledge about markets and competitors
Knowledge about trends and challenges for the industry
Understanding of business principles and language incl. the fundamentals of finance and profitability
Overall understanding of business processes and interdependencies
Knowledge of business processes
Knowledge in freight forwarding and logistics
Skills & Competencies
LEADERSHIP
Proven track record in building high performing workforce (experienced in recruitment/selection; training/development; coaching; conflict management; performance management)
Ability for building a team with diverse leadership and technical skills
Ability to manage cross-functional interfaces and high accountability
High result orientation and customer focus
Strong analytical and problem-solving skills (Analyzing Referrals / Creative Thinking)
CHANGE MANAGEMENT / INNOVATION
Ability to coordinate efforts/resources across functions and boundaries to deliver goals
Ability for systematic and rational analysis to identify the root cause of problems
Willingness to challenge the status quo and to drive innovation and change
Capable to generate creative ideas/solutions
COMMUNICATION & PRESENTATION
Ability to communicate openly and confidently
Ability to influence and convince others in a way that results in acceptance and agreement
Ability to shape conversations to ensure focus and understanding
Effective listening
Willingness to engage in constructive confrontation
Ability to clearly and concisely present both written and/or oral information
PERSONAL
Ability to coordinate efforts/resources within and across boundaries to deliver goals
Ability to work with different cultures and to manage cross functional interfaces
Job Description Effective date: June 2020
Job Description Version date: June 2020 3/3
High priority for teamwork
Team player
Capable to build strong and long-term team relationships within and across functions and geographical boundaries and based on ethics and trust
Ability to work under pressure and deal with tight deadlines.
Fully adhere to the Code of conduct
Educational background / Work experience
Graduate with 8-10 years of industry experience
Postgraduate / Management degree will be added advantage
Language Skills
Fluent in English (other languages depending on the location)
Computer Literacy
MS Office skills and good knowledge regarding IT systems
Excellent command on companys IT system tools like CW1/ CRM /SAP etc.

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

With close to 150000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

Start here. Go anywhere

Visit and follow us on LinkedIn and Facebook.