Senior Engineer – Service Support

Required Skills:

Job Description Senior Engineer Service Support Position Details Designation: Senior Engineer Service Support Department: Service Support Location: Ahmedabad / Bangalore / Mumbai/ Jaipur / Hyderabad Experience: 34 Years Employment Type: Full-Time Industry: After Sales Service / Service Engineering Job Summary We are looking for an experienced Senior Engineer Service Support to handle after-sales service activities customer complaints service calls AMC/spares support troubleshooting and coordination with service partners. The ideal candidate should have strong technical knowledge customer-handling skills and experience in service support operations. Key Responsibilities Handle and ensure timely closure of service warranty and non-warranty calls. Attend to customer complaints and ensure effective resolution with proper Root Cause Analysis (RCA). Provide technical support for installation commissioning troubleshooting and maintenance. Coordinate with Service Partners and Authorized Installation Contractors for service activities. Support AMC and spares business including spares identification selection quotations and order follow-up. Monitor service/project status and provide timely updates to customers and the Head Office. Conduct product demonstrations technical training and product awareness sessions when required. Support performance audits service quality initiatives and process improvement activities. Help minimize Quality Assurance Risks (QAR) and Cost of Poor Quality (COPQ). Coordinate with internal teams for timely resolution of technical and customer-related issues. Maintain proper service records reports and customer information in CRM/SAP. Support techno-commercial discussions with customers and service partners. Travel to customer/project sites as required. Requirements Diploma / B.E. / in Mechanical / Electrical Engineering or a relevant technical discipline. 34 years of experience in After Sales Service Service Engineering Technical Support or Customer Service. Strong exposure to service support troubleshooting AMC and spares management. Good knowledge of RCA FMEA site handling and maintenance activities. Excellent customer handling and communication skills. Good techno-commercial and negotiation abilities. Proficiency in CRM SAP and MS Office. Strong analytical and problem-solving skills. Result-oriented approach with good coordination abilities. Willingness to travel extensively to customer and project sites.