Senior Engineer Desktop Support

Experience: 37 Years
Location:Mumbai
Employment Type: Full-time

We are looking for a skilled Desktop Support Engineer to provide technical assistance and support for incoming queries and issues related to computer systems software and hardware. The ideal candidate should have strong troubleshooting skills hands-on experience and the ability to work in a fast-paced environment.

• Provide L2 technical support for desktops laptops printers and peripheral devices
• Diagnose and resolve hardware software and network issues
• Install configure and maintain Windows OS applications and enterprise tools
• Manage Active Directory (user accounts password resets group policies)
• Handle ticketing system (incident management SLA adherence documentation)
• Support email systems (Outlook Exchange / Microsoft 365)
• Perform system upgrades patches and antivirus updates
• Troubleshoot LAN/Wi-Fi/VPN connectivity issues
• Assist in asset management and inventory tracking
• Coordinate with vendors for hardware replacements and repairs
• Provide support for remote users and video conferencing tools
• Maintain documentation for troubleshooting steps and configurations

• Bachelors degree in IT Computer Science or related field
• 37 years of experience in desktop/end-user support
• Strong knowledge of:
  • Windows 10/11 OS
  • Microsoft Office / Microsoft 365
  • Active Directory & user management
  • Networking basics (TCP/IP DNS DHCP)
• Experience with ticketing tools (ServiceNow Jira etc.)
• Familiarity with remote support tools
• Good understanding of hardware components and troubleshooting
• Strong problem-solving and communication skills

Required Experience:

Senior IC