Senior Director, Site Reliability Engineering

Key Responsibilities

Capacity Ingestion andManagement:

-Overseesan organization comprised of multiple teams designing and architectinginfrastructure and/or service establishing reliability and functionalitystandards.

-Determinesdirection for other managers to ensure Site Reliability Engineering teams areable to forecast infrastructure demands and strategically respond to capacityneeds ensuring systems have sufficient resources to handle current and futureworkloads anticipating and resolving resource gaps.

-Establishesand encourages collaborative relationships with the software development teamin designing and developing infrastructures that are highly reliable andscalable removing barriers to meet deployment requirements.

-Developsand recommends strategic plans for prototyping and encourages theimplementation of prototyping initiatives (e.g. testing new applications orinfrastructures assisting in onboarding) driving new approaches.

Incident and ServiceLifecycle Management:

- Oversees the results of datacollection triage technical analysis and redirection to maintain andoptimize operations and infrastructure reliability ensuring a sharedunderstanding across Site Reliability Engineering teams.

- Develops techniques formonitoring services maintaining up-to-date knowledge of their performance andmeticulously documenting their condition.

- Determines best practicesfor performing root cause analyses for incidents and/or maintenance on assignedservices (e.g. software installs version upgrades security updates backupand recovery) ensuring efficient execution and preventing incidentreoccurrence.

- Shares standards forproviding strategic future-oriented health and performance reporting andencourages the organization to identify and anticipate actions needed based ontrends in data.

- Designs protocols forperforming provisioning to support infrastructure applications and services.

- Creates standards fordecommissioning fostering a culture that encourages leveraging non-conventionalapproaches and experimentation in decommissioning approaches (e.g. shuttingdown servers removing data from databases) to remove objects that are nolonger needed.

Automation:

- Develops standards andprovides strategic direction for automation opportunities seeking maximumbenefits in terms of metrics for the organization and ensuring expectations aremet.

- Sets expectations fordeveloping and implementing design automation tools or scripts.

- Determines strategies forconducting testing to ensure automation effectiveness.

- Provides thought leadershipand encourages teams across Site Reliability Engineering testing automations toleverage innovative approaches.

Technical Communication andGuidance:

- Sets expectations forrelease notes and communicating information on the scale capacity securityperformance attributes and requirements of services and technology tocustomers cross-functional teams leadership and external stakeholders.

- Anticipates analyzes andeffectively explains the nuanced impacts of infrastructure feature and toolchanges considering the organizations strategic goals industry trends andemerging technologies.

- Fosters a culture thatencourages communication and shared knowledge.

Troubleshooting andResolution:

- Determines approaches andbest practices for escalating and resolving high-impact critical incidents andhighly complex issues across Oracle services.

- Establishes best practicesfor reviewing service performance and resolving multifaceted technical issuesspanning multiple services functions and customers collaborating withexecutive-level leaders and advocating for leveraging advanced investigationand debugging techniques to ensure the achievement of SLOs (service levelobjectives).

- Develops incident documentationand root cause analysis standards recommending best practices insights andimprovements.

- Leads the creation ofguidelines for post-mortem procedures to prevent incident reoccurrence.

- Sets the standard for anddetermines service level agreements (SLAs) made with customers.

Innovation and Improvement:

- Fosters a culture ofcreativity and innovation advocating for research experimentation andimplementation of tools and technologies to revolutionize infrastructureperformance and reliability anticipating and communicating implications ofadherence to security standards on other integrations across Site ReliabilityEngineering.

- Develops and leads strategicinitiatives to address opportunities to improve performance bottlenecks anddeployments maximizing resource utilization cost efficiency speed andscalability across the organization and leading roadmap development.

- Refines standards fordeveloping and maintaining knowledge in site reliability trends encouragingthe creation and sharing of insights and best practices to shape the future ofbuilding testing deploying and running services.

- Sets expectations foranalyses and review serving as an ultimate decision maker for current andfuture business development decisions (e.g. design changes).

Core Responsibilities

Planning & Execution:

- Provides strategic oversighton the management and execution of large-scale projects or initiativesmonitoring timelines deliverables and budgets when applicable to ensuresuccess. Sets strategies for appropriately delegating work setting prioritiesand aligning projects with business needs. Drives the strategic planningprocess across teams providing guidance on resources or timelines inanticipation of changes.

Collaboration &Partnership:

- Sets a strategic directionfor collaborating with cross-functional teams to ensure alignment ofexpectations and strategic objectives. Drives a culture of teamwork empoweringteams to build and maintain partnerships with business leaders stakeholdersand/or customers to contribute to organizational success. Promotes a culture oftransparency and inclusivity where all voices are valued and respected.

Problem Solving:

- Develops and implementsstrategies for specialized advanced problem-solving efforts across theorganization serving as an escalation point for highly complex operationaland/or technical issues. Oversees teams leveraging innovative techniques toaddress significant ambiguous issues identify root causes and preventrecurrence reviewing solutions as needed.

Continuous Learning:

- Champions continuouslearning to maintain cutting-edge skills and influence organizational bestpractices. Inspires teams to build and maintain expertise in relevant areas byproactively monitoring emerging trends technologies and industry standards tohelp position the organization as an industry leader. Contributes to theorganizations strategy for learning and development influencing leadership tofoster learning opportunities for the team.

Continuous Improvement:

- Drives a culture ofcontinuous improvement that sets a standard for efficient and effectiveprocesses protocols and workflows across the organization. Oversees work toimplement large-scale approaches and methods for continued improvementensuring changes align with organizational goals. Sets the strategic directionprioritizes and approves the roadmap of improvement initiatives to maximizereturn on investments.

Performance and Development:

- Drives and ensuresconsistent application of performance management strategies systemsprocesses and guidelines across the organization. Creates an organizationalculture of career development that encourages proactively identifying andpursuing career development opportunities and guiding leaders to support theirteams growth. Drives consistency in the application of talent developmentprocedures and socializes performance expectations across the with HR and executive leadership to envision and execute a talentmanagement strategy balancing budget and talent resources.