Senior Customer Care Advisor

Circle (NYSE: CRCL) is one of the worlds leading internet financial platform companies building the foundation of a more open global economy through digital assets payment applications and programmable blockchain infrastructure. Circles platform includes the worlds largest regulated stablecoin network anchored by USDC Circle Payments Network for global money movement and Arc an enterprise-grade blockchain designed to become the Economic OS for the internet. Enterprises financial institutions and developers use Circle to power trusted internet-scale financial innovation. Learn more at .

What youll be part of:

Circle is committed to visibility and stability in everything we do. As we grow as an organization were expanding into some of the worlds strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by our company values: High Integrity Future Forward Multistakeholder Mindful and Driven by Excellence. We have built a flexible work environment where new ideas are encouraged and everyone is a stakeholder.

What youll be responsible for

Youll be part of Circles global Customer Experience organization delivering exceptional support to customers around the world and helping them maximize the value of Circles products and services. Youll own complex customer issues from investigation through resolution serving as a trusted advisor while delivering an outstanding customer experience. Working closely with Product Engineering Compliance Partner Management and Business Development youll resolve technical and operational challenges improve support processes and help scale our 24/7 global support operation through operational excellence and continuous improvement.

What youll work on

• Resolve complex customer issues escalated through support channels ensuring timely resolution within defined service levels.

• Develop deep expertise in Circles products APIs and the USDC ecosystem to effectively troubleshoot customer issues.

• Partner with Product Engineering Compliance Partner Management and Business Development to investigate and resolve technical and operational issues.

• Serve as a trusted advisor by delivering clear empathetic and proactive customer communication throughout the support lifecycle.

• Validate investigate and complete customer escalations while participating in incident management and customer impact communications.

• Improve operational processes documentation and cross-training programs to increase team efficiency consistency and support quality.

• Identify opportunities to improve tooling automation and workflows that help scale global support operations.

• Contribute to departmental OKRs by meeting service level objectives and delivering high-quality operational outcomes.

• Participate in on-call rotations and provide weekend or holiday coverage as needed to support Circles global customers.

What youll bring to Circle

Core Requirements

• 4 years of experience in a fast-paced global customer support or customer success organization.

• Bachelors degree or equivalent practical experience.

• Excellent written and verbal communication skills with the ability to explain complex technical issues clearly.

• Passion for delivering exceptional customer experiences with empathy professionalism and a customer-first mindset.

• Strong analytical and problem-solving skills with the ability to prioritize investigate and resolve issues independently.

• Experience using customer support platforms such as Zendesk Salesforce or similar case management systems.

• Experience collaborating cross-functionally with Product Engineering Compliance Operations or other technical teams.

• Experience improving operational processes documentation and knowledge management in a fast-paced environment.

• Availability to participate in on-call rotations and provide weekend or holiday coverage as needed.

Preferred Requirements

• Experience supporting fintech payments digital assets or financial services products.

• Experience using data logs or analytics tools to investigate and troubleshoot customer issues.

• Experience mentoring teammates or contributing to team enablement initiatives.

• Multilingual communication skills.

This role is based in our Bangalore office and requires employees to work from the office on a regular basis.

Circle is on a mission to create an inclusive financial future with transparency at our core. We consider a wide variety of elements when crafting our compensation ranges and total compensation packages.

Starting pay is determined by various factors including but not limited to: relevant experience skill set qualifications and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations.

We are an equal opportunity employer. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status or any other protected status required by the laws in the locations where we hire. Additionally Circle participates in the E-Verify Program in certain locations as required by law.

Should you require accommodations or assistance in our interview process because of a disability please reach out tofor support. We respect your privacy and will connect with you separately from our interview process to accommodate your needs.