Senior Consultant Business Analyst
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Job Summary
Who we are
Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly simply and securely. We are the innovators at the heart of the payments technology industry shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business we are committed to helping our people accelerate their careers. Together we shape the evolution.
- Requirements & Analysis: Elicit analyze and document business and functional requirements. Translate them into user stories acceptance criteria (Gherkin) process flows and functional specs.
- Collaboration with Tech & Devs: Partner with Tech Leads and Developers on design discussions API contracts and integration flows. Read & validate API specs and clarify functional ambiguities during sprints.
- Payments Domain Expertise: Bring deep expertise on payment lifecycle flows Authorization Capture Refund Reversal Chargeback Settlement Reconciliation Acquiring Acceptance and Disputes.
- Journey & Process Analysis: Conduct AS-IS / TO-BE analysis of merchant journeys (Onboarding Transactions Refunds Reconciliation) identifying gaps and improvement opportunities.
- Backlog & Sprint Support: Partner with the Product Manager on backlog grooming refinement and sprint planning; support prioritization decisions with impact analysis. Participate actively in all Agile ceremonies.
- Quality & Delivery: Define and execute functional test scenarios support UAT and validate delivered features against acceptance criteria.
- Cross-Team Alignment: Align with cross-functional teams on functional dependencies and integration touchpoints. Analyze Salesforce tickets and merchant feedback to feed insights into the backlog.
- Documentation: Maintain crisp up-to-date BRDs FRDs journey maps and API touchpoints in Confluence.
- 6 years of Business Analyst experience with at least 4 years in Payments / FinTech / Acquiring / Banking.
- Strong knowledge of Payment Services across multiple payment methods including:
- Card Payments ( Acquiring Authorization Capture Settlement Refunds Reversals Chargebacks and Disputes ) Digital Wallets In-Store / POS Payments ACH .
- Solid understanding of payment lifecycle flows end-to-end Authorization Capture Settlement Reconciliation Disputes.
- Familiarity with industry standards & regulations: 3DS 2.x Tokenization PCI-DSS GDPR.
- Knowledge of card schemes (Visa Mastercard Amex Discover) and their operational rules.
- Proven ability to collaborate with Tech Leads and Developers as a peer comfortable in design reviews architecture discussions and API conversations.
- Hands-on experience with API analysis validating REST/JSON payloads using Postman.
- Strong understanding of integration patterns microservices webhooks and asynchronous flows.
- Solid experience working in Agile/Scrum environments with tools like JIRA Confluence Figma Lucidchart Miro.
- Ability to write clear unambiguous user stories with strong acceptance criteria in Gherkin (Given/When/Then) format.
- Excellent stakeholder engagement communication and analytical skills with a pragmatic solution-driven mindset.
- Experience with Merchant Portals SaaS or B2B payment platforms.
- Familiarity with white-label / multi-tenant architectures.
- Exposure to omnichannel payments (online in-store mobile) and unified commerce experiences.
- Experience with European payment markets
Shape the evolution
We are on an exciting journey towards the next frontiers of payments technology and we look for big thinkers people with passion can-do attitude and a hunger to learn and grow. Here youll work with ambitious colleagues from around the world take on unique challenges as a team and make a real impact on the society. With an empowering culture strong technology and extensive training opportunities we help you accelerate your career - wherever you decide to go. Join our global team of 18000 innovators and shape a tomorrow that is yours to own.
Learn more about life at Worldline at
We are proud to be an Equal Opportunity employer. We do not discriminate based upon race religion color national origin sex sexual orientation gender identity gender expression age status as an individual with a disability or any applicable legally protected characteristics.
Required Experience:
Senior IC
About Company
Put the power of payment innovation to work with Worldline, Europe’s leading payment service provider.
