Enter a job title or keyword

Senior Business Applications Specialist

Coates Group

Job Location:

Mangalore - India

Monthly Salary: Not provided by the employer

Posted: 15 October 2026 (Yesterday)

Application Deadline: 12 January 2027

Vacancies: 1 Vacancy

Job Summary

Be Part of Our Next Chapter

For over almost 60 years our solutions have enabled impactful connections between some of the worlds leading brands and their customers. And while weve already done a lot of work were proud of were just getting started!

Coates Group has the values of a family-owned business and the innovative spirit of a start-up both which fuel our purpose Creating Connections. Empowering Partnerships. Always Evolving. Through hard work dedication and creativity weve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious charismatic authentic and we value and leverage the diversity of our crew. We are imaginers kindness enthusiasts experts creators thinkers challengers collaborators and over-achievers. And together as a Crew we are revolutionizing the way the worlds leading brands leverage technology to drive the best customer experiences.

The Senior Business Applications Specialist enables Coates business operations by designing configuring integrating and supporting enterprise applications that power critical customer service sales and operational processes. The role ensures business systems are secure scalable well-documented and aligned with organizational objectives while driving continuous improvement and operational excellence across the application landscape.

Key responsibilities for the role

Ensure enterprise business applications remain secure reliable available and aligned with business needs.
Deliver scalable application solutions that meet documented business requirements and acceptance criteria.
Configure and administer Salesforce platforms to support sales service and operational processes.
Support and enhance Quote-to-Cash processes across Salesforce Revenue Cloud and ERP platforms.
Produce thorough technical analysis solution designs and implementation documentation.
Translate user stories and business requirements into effective technical solutions.
Collaborate effectively with Business Process Specialists Business Analysts Quality Assurance and fellow technical team members.
Promote secure solution design and compliance with organizational security standards.
Ensure implemented solutions are maintainable supportable and aligned with platform best practices.
Manage application releases using Azure DevOps source control and established deployment practices.
Resolve application integration and deployment issues within agreed service levels.
Adhere to branching pull request code review and release governance standards.
Support business continuity through proactive monitoring issue prevention and knowledge sharing.

Qualifications and experience

Bachelors degree in Information Technology Computer Science Information Systems Business or a related discipline.
5 years of experience administering configuring and supporting enterprise business applications in a complex business environment.
5 years of Salesforce administration configuration and development experience including Revenue Cloud Service Cloud Field Service and Experience Cloud.
Experience supporting modern ERP platforms and integrating business processes across CRM ERP and related enterprise applications.
Experience configuring and administering SaaS platforms including DocuSign Avalara Jotform Survey Vista Freshservice or similar solutions.
Strong knowledge of Azure DevOps source control Agile delivery methodologies and enterprise application security principles.

Salesforce certifications such as Administrator Platform App Builder Platform Developer I Revenue Cloud or CPQ Specialist.
Microsoft Azure Azure DevOps MuleSoft ERP platform ITSM or related enterprise application certifications.
Agile/Scrum exposure or certification (CSM Scrum Foundations)

About Coates

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Together we are creators allowing us to make our purpose a reality to create immersive brand experiences for everyone.

Join a Crew that Cares

Be part of a global team of talented ambitious creative people that value integrity individuality and inclusivity. (Ask us about our Equality Empowerment Initiatives).

The benefits include an annual market competitive bonus program and our Thrive Program which includes a suite of flexible work options because were strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions) a Global Wellness paid day off to recharge as well as a Give Back Day to allow our Crew an opportunity to make an impact in the community.

Be inspired To Be More

We skip the red tape and aim to always stay nimble. Were proud of where weve been and are energized by where were going. We encourage ideas and perspectives because we know the more we have the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what weve accomplished but know the best is yet to come.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race color creed national or ethnic origin gender religion disability age political affiliation or belief disabled veteran veteran of the Vietnam Era or citizenship status (except in those special circumstances permitted or mandated by law).

Fraud Alert: Employment Scam Advisory

It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation such as.

We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.

Please be advised of the following:

- Coates does not operate or communicate through any domain resembling @

- Wedo not contact employment candidates via email to solicit personal or financial information

- All applications for employment must be submitted through our official website directly through our LinkedIn profile:Coates Group

- All emails from us will come from our official domain which or via our Applicant - Tracking System (ATS) email address which is no-replyat

If you receive any suspicious communications purporting to be from Coates we urge you not to respond do not click any links and do not provide any personal safety and trust are of the utmost importance to us. Thank you for your vigilance.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Senior IC

Apply Now

About Company

Coates Group

We deliver end-to-end digital merchandising solutions that drive engaging customer journeys and business ROI for companies worldwide. Connect with us today.

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click