Senior Business Analyst (SaaS)

Perform basic data analysis and prepare simple dashboards and reports as per defined guidelines.

Key Responsibilities: Oversight for delivery and enhancement playing a key role in the implementation of part of the enterprise third party management platform ARAVO.

Responsible for the operational implementation and management across integrated platforms of business processes and appropriate automations improvements to data quality end-to-end systems integrations and support the delivery of meaningful metrics.

Design and implement appropriate controls in line with the Technology methodology.

Carry out all required systems operations to ensure that the Technology Systems objectives and goals are met.

Develops and implements information management solutions to support ongoing systems operations and approved investment programs.

Oversees components of the systems such as data sourcing data migration data quality solution design team cross-functional training user and centralised reporting and implementation testing.

Enhance system usability and overall user experiences through user support hypercare training and communication.

Assist the business in process re-engineering to yield throughput and productivity saves.

Contribute to technical and business direction and strategic decisions as a technical expert in all development and implementation phases providing in-depth and sophisticated analyses to define problems and develop innovative solutions.

Establish relationships with stakeholders and mid-level management in various businesses to understand complex business drivers and provide system and metric/reporting support.

Work in conjunction with internal and external partners stakeholders and Scrum Masters to ensure the prioritization of tasks for the successful launch of deliverables in a timely and business priority driven manner.

Strong communication skills to support stakeholders within and across Technology TPM Office and Business/Function Third-Party Officers.

Strong functional knowledge of Third-Party Management and Citi internal processes to support critical investment programs and Citi strategic programs.

Appropriately assess risk when business decisions are made demonstrating consideration for the firms reputation and safeguarding Citigroup its clients and assets by driving compliance with applicable laws rules and regulations adhering to Policy applying sound ethical judgment regarding personal behaviour conduct and business practices and escalating managing and reporting control issues with transparency.

Experience with Third-Party Management Supplier Risk and Due Diligence controls.

Comprehensive experience with both Agile deliveries using Jira as well as all phases of the Software Development Life Cycle.

Ability to handle a high volume of demands with flexibility.

Experience participating in global team working.

Specific ability to successfully produce in a functional systems organization is desirable.

Knowledge of Citi policies and processes as it pertains to Third Party Management and Supplier Risk systems is a plus.

Ability to develop strong relationships negotiate areas of difference and build consensus across the global organization as well as with external suppliers as appropriate.

Fluent in English; written and oral.

Expert level problem-solving and analytical skills with the ability to break complex subjects into manageable pieces determine the status quo business requirements and target a course of action.

Advanced system change management skills including stakeholder management and communication.

Expert level consulting skills to include relationship management customer satisfaction understanding customer needs building business cases and facilitation.

Advanced communication/presentation skills as well as the ability to collect and share constructive feedback.

Must have advanced cross-cultural and cross-functional collaboration skills

Proven self-motivation to take initiative and master new tasks quickly.

Demonstrated ability to work under pressure managing multiple activities and changing priorities