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Senior Business Analyst (Retail Banking, Generic) Conversation Banking (BFSI)[Shephali]


Job Location:

Delhi - India

Monthly Salary: Not provided by the employer
Posted: 21 August 2026 (25 days ago)
Application Deadline: 18 November 2026
Vacancies: 1 Vacancy

Job Summary

Role Type: Business Analyst (Senior)
Number of Openings: 2
Total Experience Required: 812 years of overall relevant experience.
BFSI Experience (Mandatory): Minimum 5 years of recent BFSI (Banking Financial Services & Insurance) experience is mandatory.
Location: Open candidate can be based at any of our India delivery locations with a preference for Delhi Client Mumbai Pune Hyderabad Bengaluru or Chennai.
Engagement Type - Full Time - Permanent
Notice Period: Immediate joiners strongly preferred. Candidates with a notice period of up to 30 days maximum will be considered this is a firm requirement with no exceptions.
Key Responsibilities
  • Own end-to-end requirements management and product backlog ownership for retail banking transformation initiatives
  • Lead Change Impact Assessments and stakeholder engagement across business and technology teams
  • Support Agile ceremonies and maintain a well-groomed prioritized backlog
  • Coordinate across multiple cross-functional teams to ensure aligned delivery outcomes
  • Contribute BA expertise to Contact Centre Genesys CX Migration or digital delivery workstreams as required
Required / Must-Have Skills
  • Senior BA experience in generic retail banking
  • Demonstrated expertise in Transformation and Change initiatives alongside core BA capabilities
  • End-to-end requirements management and product backlog ownership with a strong Agile project delivery track record
  • Proficiency in stakeholder management and conducting Change Impact Assessments
  • Proven ability to coordinate and collaborate across multiple cross-functional teams
  • Prior experience working within a large global organization
Preferred / Good-to-Have Skills
  • Exposure to Contact Centre domains
  • Hands-on experience with Genesys CX Migration projects
  • Delivery experience in IVR CCaaS Omnichannel Delivery and Conversational AI
  • Experience implementing AI use cases for Agent Assist solutions
  • Data and analytics proficiency

Required Experience:

Senior IC


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