Senior Business Analyst (Retail Banking, Generic) Conversation Banking (BFSI)[Shephali]
Posted:
21 August 2026 (25 days ago)
Application Deadline:
18 November 2026
Vacancies:
1 Vacancy
Job Summary
Role Type: Business Analyst (Senior)
Number of Openings: 2
Total Experience Required: 812 years of overall relevant experience.
BFSI Experience (Mandatory): Minimum 5 years of recent BFSI (Banking Financial Services & Insurance) experience is mandatory.
Location: Open candidate can be based at any of our India delivery locations with a preference for Delhi Client Mumbai Pune Hyderabad Bengaluru or Chennai.
Engagement Type - Full Time - Permanent
Notice Period: Immediate joiners strongly preferred. Candidates with a notice period of up to 30 days maximum will be considered this is a firm requirement with no exceptions.
Number of Openings: 2
Total Experience Required: 812 years of overall relevant experience.
BFSI Experience (Mandatory): Minimum 5 years of recent BFSI (Banking Financial Services & Insurance) experience is mandatory.
Location: Open candidate can be based at any of our India delivery locations with a preference for Delhi Client Mumbai Pune Hyderabad Bengaluru or Chennai.
Engagement Type - Full Time - Permanent
Notice Period: Immediate joiners strongly preferred. Candidates with a notice period of up to 30 days maximum will be considered this is a firm requirement with no exceptions.
Key Responsibilities
- Own end-to-end requirements management and product backlog ownership for retail banking transformation initiatives
- Lead Change Impact Assessments and stakeholder engagement across business and technology teams
- Support Agile ceremonies and maintain a well-groomed prioritized backlog
- Coordinate across multiple cross-functional teams to ensure aligned delivery outcomes
- Contribute BA expertise to Contact Centre Genesys CX Migration or digital delivery workstreams as required
Required / Must-Have Skills
- Senior BA experience in generic retail banking
- Demonstrated expertise in Transformation and Change initiatives alongside core BA capabilities
- End-to-end requirements management and product backlog ownership with a strong Agile project delivery track record
- Proficiency in stakeholder management and conducting Change Impact Assessments
- Proven ability to coordinate and collaborate across multiple cross-functional teams
- Prior experience working within a large global organization
Preferred / Good-to-Have Skills
- Exposure to Contact Centre domains
- Hands-on experience with Genesys CX Migration projects
- Delivery experience in IVR CCaaS Omnichannel Delivery and Conversational AI
- Experience implementing AI use cases for Agent Assist solutions
- Data and analytics proficiency
Required Experience:
Senior IC