Senior Business Analyst – Commercial AI & Digital Solutions

Work Schedule

Environmental Conditions

Job Description

Thermo Fisher Scientific Inc. is the global leader in scientific solutions generating an annual revenue of around $40 billion. Our Mission is to empower our customers to enhance global health environmental cleanliness and safety. Whether our customers are expediting research in life sciences resolving intricate analytical issues improving laboratory efficiency advancing patient well-being through diagnostics or pioneering life-altering therapies we are committed to providing unwavering support.

Our Automation AI and Data (AAD) team empowers Thermo Fisher colleagues to integrate cutting-edge digital solutions into their daily workflows enhancing innovation and efficiency. Our goal is to democratize automation AI and data remove bottlenecks and to bring clarity to new ways of working that prepare us for the future. By leveraging these advancements we are better equipped to serve our customers and support our mission to make the world healthier cleaner and safer.

• Own business analysis and requirements for Enterprise Commercial AI solutions.
• Partner with Sales Marketing Commercial Excellence Customer Experience Pricing Commercial Operations Customer Service and CRM teams.
• Good knowledge on how Commercial teams operate their workflows and the related tools of trade
• Document business requirements user stories and acceptance criteria.
• Collaborate with Digital Technology Data & AI Product Management and Engineering.
• Lead workshops and process discovery sessions.
• Drive stakeholder adoption and change management.
• Measure KPIs and business value realization.

• 10 years in enterprise digital product delivery or business analysis.
• 3 years as Business Analyst Product Owner Product Analyst or similar.
• Experience in delivering Software solutions for Commercial teams.
• Thorough knowledge of Commercial processes including CRM Lead-to-Opportunity Quote-to-Order Pricing Forecasting Marketing Customer Service and Analytics.
• Experience with Salesforce Dynamics 365 SAP Sales Cloud Oracle CX HubSpot Marketo Veeva CRM or similar.
• Knowledge of GenAI Agentic AI Microsoft Copilot Azure AI APIs and enterprise data platforms.
• Experience in Agile/Scrum.
• Hands-on with Jira Power BI SQL Excel Azure DevOps and process mapping.
• Strong stakeholder management and communication skills.

• Bachelors degree in Business Analytics Information Systems Computer Science Business Administration Engineering or related field.

• Experience delivering AI for Commercial organizations.
• Familiarity with Microsoft Fabric Power Platform Microsoft 365 Copilot and Dynamics 365.
• CSPO CBAP PMI-PBA or SAFe certification.

Combines Commercial domain expertise with business analysis product thinking and AI knowledge to deliver scalable solutions that improve customer experience commercial productivity and measurable business value.

Thermo Fisher Scientific is an equal opportunity employer. All qualified applicants will receive consideration for employment in accordance with applicable laws.