Senior Business Analyst Business Analyst ServiceNow

We are hiring a Senior Business Analyst / Business Analyst - ServiceNow to lead requirements planning and guide engineering delivery for a ServiceNow rollout. You will manage scope and timelines anticipate risks and coordinate across engineering QA and product from design through maintenance and enhancements.

• Gather stakeholder perspectives and translate them into clear requirements
• Define and maintain a tight scope statement for the overall program
• Develop and maintain program and project documentation needed for effective governance
• Partner with software engineers QA product managers and other engineering teams to move products and features through the full software project lifecycle with high quality
• Lead as scrum master by managing schedules spotting potential issues early and communicating status and risks to project stakeholders
• Coordinate release schedules and milestones while keeping momentum high in a fast-paced environment
• Support hands-on software development and project management enable cross-functional coordination and facilitate inter/intra team communications to deliver strong program outcomes

• Broad IT experience totaling 5-10 years
• Demonstrated 4 years of experience in Business Analysis emerging technologies or related technical domains
• At least 1 year supporting a ServiceNow implementation
• Experience with software development and leading end-to-end program execution across multiple engineering teams
• Knowledge of ITSM ITOM and HRSD modules and practices
• Experience operating within Agile software development methodologies
• Background as a scrum master running development sprints
• Bachelors degree in a technical field or equivalent practical experience

• Prior Software Engineering experience
• Experience solving problems in fast-paced and constantly changing environments
• Experience collaborating cross-functionally within highly integrated teams of technical and non-technical members
• Experience explaining technical concepts to non-technical audiences
• Strong spoken and written communication abilities