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Senior Business Analyst

Vrinda International

Job Location:

Bengaluru - India

Monthly Salary: ₹ 15 - 18

Experience Required: 4years

Posted: 28 August 2026 (18 days ago)

Application Deadline: 25 November 2026

Vacancies: 1 Vacancy

Job Summary

WE ARE HIRING Senior Business Analyst

We are hiring a Senior Business Analyst with mandatory Broadband/ISP domain experience to drive business requirements process transformation stakeholder alignment and digital initiatives.

Location: Bangalore

Work Mode: Work From Office

Experience: 812 Years

CTC: Up to 19.5 LPA

Requirement ID: RFH/07150

Mandatory: Prior experience with Broadband Service Providers ISPs Fiber Network Operators Broadband Operations Service Assurance OSS or Customer Operations.

Key Responsibilities

Gather and manage business & functional requirements

Create BRDs FRSs User Stories Process Flows and Use Cases

Conduct stakeholder workshops and requirement reviews

Define current-state and future-state processes

Support Service Assurance Fault Management RCA Customer Experience Wi-Fi/CPE Automation & AI initiatives

Lead UAT defect tracking and business sign-offs

Define KPIs SLAs and business success metrics

Support governance RAID management and change requests

Required Skills

8 years of Business Analysis experience

Strong Broadband/ISP domain knowledge

FTTH/FTTx GPON/XGS-PON

OLT ONT/ONU BRAS/BNG

DHCP DNS AAA

Broadband Provisioning & Activation

Service Assurance & Fault Management

Customer Care & Trouble Ticketing

Wi-Fi & CPE Operations

MTTR MTTD FCR & Service Availability

Requirements Elicitation & Process Mapping

UAT & Stakeholder Management

Agile/Scrum

Required Skills:

Required Skills 8 years of Business Analysis experience Strong Broadband/ISP domain knowledge FTTH/FTTx GPON/XGS-PON OLT ONT/ONU BRAS/BNG DHCP DNS AAA Broadband Provisioning & Activation Service Assurance & Fault Management Customer Care & Trouble Ticketing Wi-Fi & CPE Operations MTTR MTTD FCR & Service Availability Requirements Elicitation & Process Mapping UAT & Stakeholder Management Agile/Scrum

Required Education:

Bachelors Degree in Mechanical Engineering (MBA is an added advantage).

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