Senior Business Analysis Manager IT TransformationIT Target Operating Model

The role

Clifford Chance a leading global law firm is pursuing an ambitious strategy that entails large scale transformation across all areas of the organisation.

As a result Clifford Chance is seeking a highly skilled Senior Business Analysis Manager to lead and provide expert guidance across large-scale and complex Business Transformation. The ideal candidate will bring deep expertise in designing and delivering TOM Transformation as a Senior Business Analyst ideally within a law firm environment.

Where does the role reside

This role sits within a global Business Analysis team which resides within the Transformation Management Office (TMO).

The Business Analysis team help drive and enable transformation across the firm by establishing business needs and requirements recommending feasible solutions and assuring solutions will realise anticipated business outcomes and benefits in alignment with the firms strategic priorities. 

The TMO provides stewardship of the firms strategic transformation portfolio managing programmes and projects to ensure investments advance the firms strategy are effectively governed and deliver intended outcomes. The TMO operates across the firms governance model working in partnership with executive leadership to define organise govern and deliver transformation in a coordinated and effective manner.

The TMO provides a central location and expertise to support enable and deliver the firms transformation strategy. These changes may affect all functional and geographic areas within the Firm (including both legal and non-legal teams) and as such there are multiple complex projects and programmes that require sophisticated yet pragmatic programme and change management to ensure the delivery of successful outcomes and maximum business benefits.

As a Senior Business Analysis Manager you will collaborate closely with colleagues across Business Analysis Change PMO and programme delivery as well as senior c-suite leaders legal and business professional experts and leads across the firm.

What you will be responsible for

As a Senior Business Analysis Manager you will be responsible for:

• Leading Business Analysis activities and monitoring and assuring performance across complex and large-scale transformation.
• Organising and coordinating the required efforts of a Business Analysis team across complex and large-scale transformation. Defining the appropriate methods to conduct activities manage effective stakeholder engagement develop appropriate governance manage required information and consistently monitor and improve performance.
• Developing and maintaining solid stakeholder relationships across the firm. Identifying and analysing all affected and influencing stakeholders and conducting and assuring effective collaboration and elicitation across complex and large-scale transformation.
• Exploring business problems and opportunities surfacing relevant context ensuring AS-IS TO-BE business needs and requirements are accurately defined and proposing the most effective and optimal way of realising desired business outcomes and benefits in alignment with the strategic priorities of the firm.
• Informing and assuring change and delivery strategies decision making and delivery across complex and large-scale transformation.
• Managing and maintaining scope requirements and design information from discovery through to delivery and maintaining their interrelated relationships to ensure effective control of changes.
• Structuring organising and defining requirements into agreed requirements and design artefacts
• Evaluating and agreeing solution options which will realise desired business outcomes and benefits.
• Preparing for solution evaluation monitoring and assessing the performance of and value delivered by business and/or technology solutions and managing the removal of barriers and constraints which prevent the full realisation of business benefits.
• Providing valuable foresight and insight across complex and large-scale transformation.
• Proactively contributing and driving the adoption of Business Analysis best practice to advance capabilities and improve performance.
• Guiding mentoring and coaching Business Analysis peers across its community of practice.

What competencies do you need

Technical competencies

As a Senior Business Analysis Manager you will be able to:

• Lead and performance manage Business Analysis teams and activities across complex and large-scale transformation.
• Nurture and maintain solid stakeholder relationships across the firm encouraging the free-flowing exchange of information ideas and/or innovation to deliver solutions which will realise value in alignment with the firms strategic priorities.
• Work closely with senior leadership portfolio management and other affected and influencing stakeholder groups to surface and provide valuable foresight and insight to inform demand management change and delivery strategies decision making and planning.
• Develop and assure Business Analysis and Stakeholder engagement plans and approaches.
• Ensure appropriate governance is in place to manage scope and requirements.
• Monitor and assess Business Analysis performance and consistently recommend actions for improvement.
• Prepare for conduct and assure all planned stakeholder elicitation and collaboration activities.
• Capture validate and assure all elicited information eliminating conflicting perspectives and ensuring a collective and consistent view is understood by all affected and influencing stakeholders.
• Document assure and communicate relevant information to the agreed and appropriate level of detail and foster appropriate collaboration forums for participating stakeholders to feedback share concerns and ensure information is accurate and understood.
• Validate and ensure the accurate definition of AS-IS context and processes using appropriate modelling techniques (BPMN use case and data flow modelling) surfacing the problems and the interconnected nature of the people processes technologies and/or data affected.
• Validate and ensure the accurate definition of business needs and high-level requirements in alignment with the firms strategic priorities.
• Validate and ensure the accurate definition of the future TO-BE state using appropriate modelling techniques highlighting the capability gaps and opportunities in meeting the business needs.
• Conduct and assure solution feasibility assessments evaluating and highlighting potential costs benefits and delivery complexity in relation to constraints risks assumptions issues and dependencies.
• Ensure the accurate definition of business cases solution proposition thinking solution scope change and delivery strategies and planning.
• Validate and ensure the accurate definition and management of all requirement types and designs (predominantly business functional and/or possibly UX and data) and their alignment using appropriate traceability.
• Regularly monitor and assess proposed changes in scope requirements and designs consistently informing affected and/or influencing stakeholders of potential impacts resolving any conflicts and obtaining the appropriate approvals before proceeding.
• Validate and ensure all requirements and designs meet agreed and expected quality standards align with business needs and will realise desired business outcomes and benefits.
• Identify assess and recommend potential solution design options to meet complex requirements articulating them into simple terms so that all stakeholders can understand their potential value.
• Define and assure the definition of appropriate measures to use to evaluate solution performance and prepare affected and/or influencing stakeholders for the evaluation of solution performance operational readiness and benefits realisation tracking.
• Evaluate all business service and/or technology solutions with stakeholders triaging defects risks and issues and highlighting limitations which may restrict the full realisation of desired benefits.
• Assess and assure operational readiness and inform stakeholders of any external factors which may restrict the full realisation of desired benefits.
• Provide appropriate recommendations to eliminate risks and issues with solutions and/or operational readiness to ensure value realisation.
• Guide mentor and coach Business Analysis peers across its community of practice.
• Actively contribute to and drive the adoption of Business Analysis best practice.

Core competencies:

As a Senior Business Analysis Manager you will be able to:

• Proactively assess Business Analysis performance adapt and continuously improve.
• Lead mentor and coach Business Analysis teams and peers consistently giving constructive feedback.
• Provide valuable data and insights to guide decision making.
• Align workstreams to strategic outcomes.
• Anticipate future needs and adapt plans accordingly.
• Navigate competing priorities.
• Identify and engage key influencers.
• Understand and react to decision-making dynamics.
• Explain complex concepts to support decision making.
• Communicate complex concepts simply.
• Use data and empathy to clarify perspectives.
• Persist through challenges.
• Solve problems creatively using technology.
• View feedback as a growth opportunity.
• Pick up non-verbal cues and use a range of verbal and non-verbal communication to enable contribution and ensure everyone feels included.
• Ensure views from different regions practice areas and/or functions are considered when designing or delivering transformation initiatives.
• Acknowledge mistakes openly and learn from them.
   

Qualifications :

Your experience

You will have a:

• Solid understanding of IT operations.
• TOM transformation experience ideally across IT.
• Strong understanding of industry standard business analysis change and project management principles methodologies tools and approaches.
• Experience leading Business Analysis teams across complex and large-scale transformation.
• Experience informing and influencing stakeholders across complex and large-scale transformation.

Highly Desirable:

• Relevant Business Analysis accreditation and/or membership.
• Experience within the Legal industry and/or a Global Professional Services environment.
• Understanding of Legal Matter Lifecycle IT Business Development Finance and/or HR operations and transformation.
• Understanding of common Legal CRM and ERP technologies such as Interaction Intapp ServiceNow and Workday.
• Experience enabling organisations to become more data driven with analytics and insights.
• Experience adopting and leveraging AI to optimise and advance business analysis performance.
   

Additional Information :

Equal opportunities

At Clifford Chance we forge an inclusive culture where diverse perspectives are recognised and valued. Its a culture where everyone has equal access to opportunities to thrive and succeed. We are guided by our values-based Code which sets high standards of conduct and has a principle focused on being inclusive.

We comply with the law and regulations in every location where we operate and we are committed to delivering fair and equal access to all applicants and employees irrespective of background. This applies across all aspects of employment from recruitment and selection to development progression and day-to-day working life.  

Our global network of affinity faith and support groups are open to all. These communities help to create an environment where everyone at the firm can feel they belong and can reach their full potential.

Find out more about our inclusive culture here

Remote Work :

No

Employment Type :

Full-time