Senior Benefits Analyst

About the team

Zillow Group is a strategic mission-driven organization focused on delivering exceptional experiences and measurable outcomes. Our work spans cross-functional partnership scalable programs and operational excellence in support of Zillows mission. We bring deep experience working across diverse teams in a dynamic high-growth environment balancing strategic thinking with hands-on execution to drive meaningful business impact. We are seeking an experienced professional to support our workforce expansion in India.

About the role

Benefits Administration

• Administer employee benefits programs across health welfare retirement and ancillary plans ensuring accuracy and a positive employee experience.

• Process enrollment transactions qualifying life events and employee data changes in the HRIS; partner with carriers and vendors to resolve discrepancies.

• Serve as a Tier 3 resource for employee benefits inquiries providing clear and timely guidance on plan provisions eligibility and enrollment processes.

• Assist with benefits billing processes including data validation and submission support; U.S. team retains payment authorization.

• Partner with the Global Benefits Program Manager to support international benefits administration across multiple countries including enrollment coordination billing reconciliation and carrier data management.

• Support routine plan administration tasks for international programs including data pulls eligibility tracking and audit support.

Compliance & Audit

• Support the preparation and coordination of recurring U.S. benefits compliance obligations including annual filings regulatory reporting and plan documentation.

• Execute a portfolio of recurring data audits across benefit programs to ensure enrollment accuracy eligibility integrity and data quality.

• Prepare audit documentation organize supporting materials and manage audit checklists; escalate findings and flag discrepancies to the U.S. team for resolution.

• Monitor ongoing compliance obligations and proactively surface issues to the appropriate U.S. owner.

Who you are

• Detail-oriented and process-driven. You take ownership of complex multi-step processes and execute them with precision and consistency.

• Proactive and accountable. You identify issues before they become problems escalate clearly with documented findings and follow through to resolution.

• Collaborative. You work seamlessly across time zones building trust with U.S. counterparts through reliable communication and dependable follow-through.

• Analytically minded. Youre comfortable working with data across HRIS and vendor platforms pulling reports spotting anomalies and organizing findings clearly.

• Effective in Cloud HQ. You thrive in a remote asynchronous environment communicate clearly in writing and build trust without in-person presence.

• Curious about the why. You want to understand the context behind the work not just complete tasks and you ask questions when something doesnt add up.
  

Qualifications

• 4 years of experience in benefits administration HR operations or a related field

• Experience administering health welfare and/or retirement benefit programs

• Familiarity with benefits compliance concepts and regulatory obligations is a strong plus

• Experience supporting global or international benefits programs preferred

• Proficiency with Workday or a comparable HRIS; comfortable running reports and processing benefit transactions

• Strong Excel or Google Sheets skills for data reconciliation and reporting

• Excellent written communication skills in English; able to communicate clearly with employees vendors and global counterparts

• Comfortable managing multiple priorities in a fast-paced asynchronous remote environment

Get to know us

At Zillow were reimagining how people movethrough the real estate market and through their careers.

As the most-visited real estate platform in the U.S. Zillow helps millions of customers navigate buying selling financing and renting with greater ease and confidence. Our teams in India play a critical role in building and scaling the technology products and operations that power this experience.

Whether youre working in tech operations or shared services youll collaborate with global partners to solve meaningful problems and help more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the U.S.. Zillow was named one of FORTUNE 100 Best Companies to Work For in 2025 and included on the PEOPLE Companies That Care 2025 list reflecting our commitment to creating an innovative inclusive and engaging culture where employees are empowered to grow.

No matter where you sit in the organization your work will help drive innovation support our customers and move the industryand your careerforward together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive innovative environment with the best employees. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender maternity status HIV status or veteran status. Reasonable accommodations will be provided to candidates with disabilities in accordance with applicable policies.