Primary Details

Time Type: Full time

Worker Type: Employee

To Maintain MIS & process the settlement of insurance claims in compliance to the Companys policy and guidelines.

Primary Responsibilities Strategy and PlanningNilPolicy Process and ProceduresMaintaining current knowledge of insurance guidelines and policy changes and modificationsEnvironmental Awareness/Customer FocusMaintain good relationships with the insured agents service providers and other internal counterpartsRespond to requests in accordance with service standardsProvide information and feedback on claims activity and developing trends to underwriters/risk assessors to enable appropriate actions to be carried outTechnical PerformanceReceiving recording and processing all incoming insurance claimsInterpreting basic policy coverages and determining if coverages apply to claims submitted escalating issues as neededSetting reserves and settling claims in the most cost effective manner and ensuring timely issuance of disbursementsIdentifying suspicious or potentially fraudulent claims notifying supervisor arranging investigation and briefing solicitors if further action is to be takenPeople ManagementNil Preferred Competencies/Skills Good communication and interpersonal skills Sound PC skills with fast and accurate typing Able to work independently and ensure quality service standard provided Preferred Education Specifics Tertiary education Preferred Experience Minimum 3 years experience in insurance services Preferred Licenses/Certifications Professional qualification in insurance or related disciplines Preferred Knowledge Basic claims knowledge and understanding of insurance QBE Cultural DNA Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) because we know its not just what we do that matters its how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:We are customer-focusedWe are technical expertsWe are inclusiveWe are fast-pacedWe are courageousWe are accountableWe are a teamAll employees are expected to adhere to QBEs Code of Ethics and Conduct and apply sound risk management practices US Only - Disclaimer To successfully perform this job the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities. Global Disclaimer The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employees normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company to each other and to our customers suppliers communities and governments. It provides clear guidance to help us to make good judgement calls.

Skills:

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Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.