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Senior Associate Assessments & Proctoring

GEI

Job Location:

Hyderabad - India

Yearly Salary: INR 450000 - 750000

Posted: 11 September 2026 (3 days ago)

Application Deadline: 9 December 2026

Vacancies: 1 Vacancy

Job Summary

JOB DESCRIPTION
Job Title	Senior Associate (Assessment Office)	Date	25-Sep-2024
Function	Assessment Operations	JD written by	Associate Manager
Reporting To	Team Leader	JD Approved by	Human Resources
Brand	ULaw	Work Location	Hyderabad

About GUS Education India (GEI)

GUS Education India (GEI) is the education arm of Global University Systems a leading European Education conglomerate. Established in 2017 GEI boasts a portfolio of over 35 Institutions and collaborates with prestigious universities and institutions worldwide offering educational services that enhance their operations and impact.

Nature of The Job

To manage Emails / CRM/ EDMC Tasks (regular & complex) along with Phone Calls through MS-Teams and respond to enquiries from students clients and staff within 24 to 48 hours ensuring accurate and professional responses at all times in keeping with the corporate image of The University. Where necessary re-direct enquiries to the appropriate Programme Team/department keeping students and clients fully informed of the status of their enquiry.

Job Purpose

To gain a deep understanding of the GEI and Client partnership the student journey with assisting students with their assessment and assessments related issues.
To contribute to the development and to adhere to process maps manuals training materials within Assessment Operations
To deliver timely professional and proactive services to staff and students.

Organizational Structure

Key Accountability	Actions
Ensuring timely and professional communication	Manage calls Email EDMC CRM( Regular and Complex) related tasks ensuring responses to students clients and staff are delivered within agreed SLAs and reflect the Universitys professional standards. Demonstrate strong process knowledge by aligning all communication with relevant SOPs. Proactively support critical operational activities such as oral link coordination result communications during peak or time-sensitive periods.
Efficiently managing and directing enquiries:	Evaluate and route enquiries to the appropriate programme or department with clear context and accurate information. Maintain regular interaction with students and clients to ensure transparency and clarity. Provide operational support to cross-functional teams by stepping into additional responsibilities during high-volume or peak periods.
Maintaining accurate and complete records	Record all interactions and case updates in CRM and related systems ensuring a complete accurate and auditable trail of communication. Apply quality awareness when maintaining records supporting internal reviews audits and informed decision-making.
Delivering accurate and timely information	Provide comprehensive and accurate guidance on all aspects of assessments drawing on strong knowledge of assessment regulations and SOPs. Address complex student queries with clarity and professionalism coordinating with internal departments where required.
Ensuring adherence to policies and regulations:	Consistently apply client policies procedures and assessment regulations in daily operations. Actively refer to relevant SOPs to ensure compliance and contribute to maintaining high standards across assessment processes. Participate in quality reviews and compliance checks as part of internal audits.
Providing accurate and professional responses to routine inquiries	Handle routine enquiries via phone and email with a student-focused and professional approach. Perform regular quality checks on responses to ensure accuracy consistency of tone and alignment with university communication standards.
Supporting New Joiners through Buddying:	Buddy new joiners and provide day-to-day guidance throughout their learning curve. Support them in understanding calls email handling CRM/EDMC usage and proctoring tasks. Maintain a documented record of buddying support and escalate learning or performance concerns to the Team Leader where required.

Desired Profile
Qualification	Graduate level or equivalent Proficient in Microsoft Office Tools and CRM software
Skills	Excellent oral and written communication skills in English. Diplomatic and assertive manner Takes pride in completing work to a high standard Ability to identify and logically analyze issues and suggest/implement solutions Attention to detail and accuracy Ability to work with people at all levels of seniority Polite reliable helpful and positive attitude. Ability to cope when under pressure Excellent organizational skills Flexibility in working hours required including weekends and changes in shift at short notice
Page Break Relevant Experience	2-4 years of experience in the relevant area
GUS Values	GEI is an equal opportunity employer and encourages applicants from diverse backgrounds to apply. There is an expectation that employees will maintain the values of the Group and will comply with the code of conduct as well as equality diversity health and safety policies of the company.

Benefits

At GUS Education India GEI we truly believe that diverse culture backgrounds and experiences drive innovation.
This role is a full-time position with a competitive salary and benefits package.
The company offers comprehensive medical insurance to its employees which includes hospitalization accidental insurance term insurance and Gratuity which is over and above the compensation.
To make the daily commute easier safer and less stressful the company provides cab facilities to its employees to and from the workplace within 30 kilometers radius.
The company acknowledges the importance of mental and physical well-being and the need for rest and relaxation. Workdays are Monday to Friday and a comprehensive leave package for employee well-being is offered which includes 5 days of medical leave 5 days of casual leave 24 days of earned leave 1 day of Happiness Leave apart from 10 days of statutory leave totaling to 45 days time off in a year.

Required Experience:

Senior IC

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