Senior Applications Support Specialist

Key Responsibilities

Incident & Problem Management

• Lead major incident (MI) bridges and restore service with minimum business impact.
• Handle all L3 escalations perform deep diagnostics across Java JVM middleware OS and infra.
• Own technical RCAs drive longterm and systemic remediation.
• Identify recurring failure patterns and risks.

Reliability Engineering

• Apply SRE principles: SLIs/SLOs error budgets resilience patterns.
• Tune JVM parameters analyze thread/heap dumps and improve performance.
• Influence application architecture for fault tolerance scalability and recoverability.
• Validate DR readiness failover behavior and resilience testing outcomes.

Change Release & Risk

• Provide technical approval and risk assessment for high-risk changes.
• Enforce operational readiness for new apps and major releases.
• Ensure changes meet audit compliance and regulatory expectations.

Automation Monitoring & Observability

• Build advanced automation using Shell/Python/PowerShell.
• Develop frameworks for health validation automated recovery and compliance checks.
• Define observability standards; optimize alerts and improve MTTR.

Leadership & Mentorship

• Mentor L1/L2 teams; review and approve runbooks SOPs and KB articles.
• Act as a trusted technical advisor to stakeholders and leadership.

Skills & Qualifications

Technical (Mandatory)

• Strong knowledge of application architecture distributed systems and middleware.
• Java expertise: JVM internals GC memory management thread/heap dump analysis performance tuning.
• .Net -- CLR internals garbage collection memory management thread/dump analysis and application performance tuning.
• Strong Unix/Linux networking basics and advanced scripting (Shell/Python/PowerShell/VBS).
• Advanced SQL and understanding of databases; Autosys (or equivalent scheduler).
• Handson with observability tools: Splunk AppDynamics/Dynatrace ELK Grafana Prometheus.

Reliability & Operations

• Major incident leadership deep RCA change/release readiness DR & resilience engineering.
• Experience in regulated production environments.

Soft Skills

• Strong technical leadership and decisionmaking.
• Clear communication during highpressure incidents.
• Ownership mindset and business awareness.

Experience & Education

• 712 years in Application Reliability Production Support SRE or platform operations.
• Bachelors degree in Computer Science/Engineering or equivalent.
• ITIL cloud or industry certifications (preferred).
• Banking/financial domain experience (preferred).

Working Conditions

• Oncall and afterhours support as required.
• Fastpaced environment with multiple priorities.
• Hybrid working model