Senior Analyst Indirect Procurement

Reporting to the Manager of the Indirect Procurement Function within Global Business Services who is accountable for overseeing parts of the Ariba P2P system the ApoBuy Desk and some sourcing activities. This role is responsible for the continuous evaluation of incomining Purchase Requests (PRs) and resolutions of issues relating to PRs in the Ariba system. The Associate Procure to Pay process of Indirect Procurement is the initial point of contact for new PRs created in the system. They will review the PRs and contact the business to resolve any issues prior to the approval of the PR. The role will also collect and analyze purchasing data and provide insights on compliance and common errors and make recommendations on the improvement of the error rate.

Purchasing:

• Review purchase requisitions and check for errors and completeness
• Contact buyer for corrections in the PR prior toprocessing.
• Create purchase orders inline as outlined in the SOPs.
• Process purchase orders which are not transactedelectronically.
• Determine if requested items are available in online vendor catalogues.
• Create and/or update the Vendor Master Records with Updates or New VendorSetup.
• Route high-value items not on contract to senior team member for resolution

Customer Support:

• Review inbound customer requests (phone / email) and provide resolution as outlined in the SOPs.
• Determine if request can be resolved with in the team or needs external teams support and routeaccordingly.
• Triage issues and create a ticket within the ticket system and update the system as perSOP.
• Follow-up with the required stakeholders / team members on open requests
• Route high-complexity tickets to senior team members for resolution

General:

• Works in a safe manner collaborating as a team member to achieve alloutcomes.
• Demonstrate Behaviours that exhibit our organizational Values: Collaboration Courage Perseverance and Passion.
• Ensure personal adherence with all compliance programs including the Global Business Ethics and Compliance Program Global Quality policies and procedures Safety and Environment policies and HRpolicies.
• All other relevant duties as assigned.

• Education:
  • 2-year Associate Degree (field related) Graduate or equivalent experience
• Knowledge Skills and Abilities:
  • Knowledge of P2P end-to-end process tools and end userfunctionality.
  • In depth knowledge of purchase to payprocesses.
  • Adhere to all organizational procurement policies and procedures.
  • Team player highly motivated positive can-do attitude andflexibile.
  • Good effective omni channel communicationskills.
  • Knowledgable in ERP / P2P systems Ariba is preferred
  • Knowledge of computer software applications MS Excel Word & PowerPoint and issue ticketingsoftware.
• Experience:
  • 2-4 years Procurement or Order Processingexperience.
  • Any other relevant experience to procure-to-pay.