Senior Analyst-Customer Service Claims and Compliance

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Who We Are:

At RTX the worlds largest aerospace and defense company 185000 great minds are united by purpose and inspired to make a difference solving the worlds most complex problems. With our three market leading businesses world-class operations and investments in research and development we offer capabilities and opportunity no one else can. Together we push the boundaries of known science and find new ways to connect and protect our world.

Pratt & Whitney is a world leader in the design manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

What are our expectations

Pratt & Whitney Canada supports over 13 000 operators with more than 40000 active spare the Spare Parts organization we manage the relationships with key worldwide customer accounts while deploying processes and mechanisms to anticipate and respond to their specific needs.

We are looking for a Customer Service professional who will act as an internal support and point of contact for the team managing our customer accounts. If you are customer oriented like a dynamic work environment and have significant customer service experience this opportunity is for you.

You will be responsible to support the Customer Service Representatives in their daily transactional tasks and customer communications with the objective to ensure continued state of the art service level to our valued customer base. This will require a strong ability to work with internal stakeholders find solutions and build consensus.

What You Will Do:

• Manage all aspects of customer transactions in our systems (SAP and others)
• Work with internal teams with the objective of supporting our customers
• Support the spare parts team with audit compliance
• Propose short/medium/long-term solutions
• Participate in the recommendations and presentations prepared for our customers and management team to prevent adverse customer situations and provide pro-active updates
• Maintain effective communications with key stakeholders multidisciplinary and global team members
• Maintain frequent contact with and support the Customer Service Representatives
• Make updates to procedures to improve processes
• Participate in transformational projects to improve our daily operations business intelligence and our customers journey

Qualifications You Must Have:

• Bachelors degree in business Science Engineering or equivalent with 2-5 years of relevant work experience
• Customer focus
• SAP skills
• Microsoft Office Suite knowledge
• Customer portal knowledge

Other competencies required:

• Problem-solving skills
• Comfortable working in ambiguity
• Curiosity and a sense of adventure
• Collaborative teamwork
• Strong Communication Skills
• Strong Analytical and understanding on data
• Flexibility and adaptability
• Proactive and autonomous
• High-level of work organization and priority management
• Business judgment

Work location: Bangalore

Shift: EST shift- 4.30 PM to 1.30 AM

Travel: No travel requirement

Employment type: Full-time

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity color religion gender sexual orientation or identity national origin age disability protected veteran status or any other characteristic protected by law.

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