Be the one building AI-powered experiences where they matter most.

At Genesys we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people systems data and AI to help organizations deliver more personalized service improve operational efficiency and build stronger customer relationships.

Help build support and operate technology used by more than 8000 organizations in over 100 countries moving AI from possibility to production in real-world enterprise environments every day.

Job Description Senior Account Executive (BFSI) (Mumbai)

This role is responsible for developing and growing a set of key named BFSI (Banking Financial Services and Insurance) accounts across India. This is an exciting opportunity to leverage Genesys leadership in cloud-delivered Experience as a Service (CXaaS) to build a substantial scalable and profitable business within the BFSI vertical to cover the Mumbai.

The role requires a strong understanding of BFSI industry dynamics regulatory environments and digital transformation priorities (e.g. omnichannel engagement customer experience modernization AI-led automation). The ideal candidate will bring deep executive engagement capabilities and the ability to define and execute a winning go-to-market strategy within complex highly regulated enterprises.

Key Responsibilities

• Own and drive the revenue target for assigned BFSI accounts developing both strategic and tactical plans to consistently achieve and exceed targets.

• Manage and grow strategic BFSI relationships through structured account planning territory planning and partner collaboration.

• Develop and execute a BFSI-focused go-to-market (GTM) strategy aligned with industry trends such as digital banking customer experience transformation compliance and automation.

• Build deep relationships with C-level stakeholders (CXOs Heads of Customer Experience Digital IT Operations) within banks NBFCs insurance firms and fintechs.

• Understand the Total Addressable Market (TAM) within BFSI and drive strong year-on-year growth through proactive pipeline development and deal execution.

• Maintain accurate forecasting (monthly quarterly yearly) and ensure strong deal linearity and predictability.

• Provide transparent reporting to leadership ensuring disciplined pipeline management and forecast hygiene.

• Develop a strong understanding of Genesys solutions (CX Contact Center AI Cloud) and align them to BFSI-specific use cases such as customer onboarding collections service automation and fraud handling.

• Identify and pursue new opportunities within BFSI including digital transformation initiatives legacy modernization and cloud adoption programs.

• Drive account-based selling coordinating cross-functional resources (pre-sales partners alliances delivery teams).

• Build and maintain industry and competitive intelligence especially around BFSI CX trends regulatory shifts (RBI IRDAI SEBI) and competitor positioning.

• Represent Genesys at the highest levels within customer and partner organizations maintaining a strong market presence.

• Translate client business objectives into value-driven CX transformation outcomes using Genesys solutions.

• Demonstrate a strong commitment to execution excellence customer success and long-term account growth.

Industry Experience

• 7 years of experience in selling complex enterprise solutions within BFSI accounts.

• Strong understanding of BFSI industry landscape including banking insurance NBFCs and fintech ecosystems.

• Proven experience in CX / Contact Center / Customer Engagement solution selling.

• Experience managing large strategic BFSI accounts with multiple stakeholders.

• Preference for candidates with Cloud / SaaS sales experience especially in regulated industries.

Minimum Requirements

• Experience in complex consultative sales environments

• Strong understanding of key BFSI accounts and ecosystem in India

• Result-oriented with a strong ownership mindset and team collaboration skills

• Strong business financial and regulatory awareness

• Willingness to travel within and outside the region

• Excellent negotiation objection handling and deal-closing skills

• Strong cross-functional collaboration and stakeholder management abilities

• Proven track record of meeting/exceeding sales targets

• Ability to engage and influence stakeholders at all levels including senior leadership

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Working at Genesys

• AI at enterprise scale Build support and operate AI-powered technology used by more than 8000 organizations worldwide. 150new AI features were released in the last fiscal year.
• A flexible-first culture Join a global team of nearly 7000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era Build future-ready skills through mentorship learning programs leadership development and education support.
• Time to recharge and give back Benefits include paid volunteer time August Free Fridays well-being resources and regionally tailored programs for employees and their families.
• Recognized globally Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply heres what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and if your background is aligned schedule a Zoom interview.

• Next youll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time with no more than five interviews in most cases.

• After interviews are complete our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location but our team will keep you informed throughout the process.

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About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.