SE Non GCC C&IB Java

Position Description:

SE - Non GCC - C&IB - Java

Position Description
Company Profile:

At CGI were a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72000 professionals located in 40 countries. Founded in 1976 CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources expertise stability and dedicated professionals needed to achieve. At CGI were a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72000 professionals located in 40 countries. Founded in 1976 CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources expertise stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at .
This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position however only candidates selected for interviews will be contacted. No unsolicited agency referrals please.

Job Title: SE - Non GCC - C&IB - Java
Position: Support Engineer L1 Support
Experience: 36 Years
Category: C&IB (Corporate & Institutional Banking Payments)- Java
Location: Hyderabad
Position ID: J0626-0157
Employment Type: Full-time

Job Summary
We are seeking for a Support Engineer (L1) will be responsible for providing first-level application and production support for payment transaction systems. This role focuses on monitoring applications handling user-reported issues performing initial troubleshooting and escalating incidents to L2/L3 teams when required. The position requires basic technical knowledge good communication skills and adherence to defined support procedures.

Key Responsibilities
Provide Level 1 application support for payment transaction processing systems
Monitor applications and systems to ensure availability and performance
Identify log and acknowledge incidents reported by users or monitoring tools
Perform initial triage and basic troubleshooting of application issues
Escalate unresolved or complex issues to L2/L3 support teams with proper documentation
Follow standard operating procedures (SOPs) and runbooks during incident handling
Update incident records with accurate details actions taken and resolution status
Support release activities by performing basic post-deployment checks
Work closely with team members to ensure timely resolution of issues
Adhere to shift schedules and provide support in a 24x7 environment

Required Skills
Basic understanding of application support and incident management
Working knowledge of SQL for basic queries and data verification
Basic knowledge of UNIX/Linux commands
Understanding of production support processes and issue lifecycle
Ability to follow documented procedures and instructions accurately
Good analytical and problem-solving skills

Preferred Skills:
Exposure to banking or financial services applications (payments preferred)
Familiarity with ITIL concepts such as Incident and Change Management
Good verbal and written communication skills
Willingness to learn new technologies and tools

Skills:

• Communication
• Dynatrace
• Infrastructure
• Java
• Risk management

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.