SDWAN ( Hp Aruba Silver peak) + Strong Routing & Switching
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Job Summary
Role Purpose
The purpose of this role is to resolve high-priority incidents through advanced troubleshooting ensure SLA compliance analyse system performance trends and create mitigation measures by collaborating with internal and external stakeholders.
Areas of responsibility
Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets performing advanced troubleshooting and root cause analysis to ensure timely closure.
SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.
Performance tuning and optimization-Analyse system performance data coordinate findings on system behaviour and support capacity planning initiatives to enhance overall system efficiency.
Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.
Handling disaster recovery-Perform security assessments and recovery drills and implement necessary controls to ensure compliance with established security standards.
Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings provide updates on performance and issues and support stakeholder communication to ensure transparency and service alignment.
Team Management-Collaborate with team members to resolve open tickets and service requests.
Knowledge base and continuous learning Contribute to updating SOPs knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.
Location- PAN India
Shift Timings- Night Shift
- Primary Skill - SDWAN ( Hp Aruba Silver peak)
- Secondary - Strong Routing & Switching
Job Description
Fortinet Certified Professional (FCP) or Fortinet Certified Expert (FCX) strongly preferred.
Firewall Management: Configure and tune FortiGate high-availability (HA) clusters security policies NAT and threat profiles (IPS antivirus web filtering)
Switching & VLANs: Deploy and manage FortiSwitch or integrated switch fabrics configuring VLANs trunking spanning-tree protocols and software/hardware switch interfaces.
Routing & VPNs: Implement dynamic routing protocols (OSPF BGP) and set up secure site-to-site IPsec and SSL remote-access VPNs.
Central Management: Utilize FortiAnalyzer and FortiManager for logging analytics and mass-provisioning of security devices.
Design implement and maintain secure network infrastructures using Fortinet.
- Lead and support firewall migration projects including policy analysis configuration translation and deployment using tools such as Expedition FortiConverter and other vendor utilities.
- Build and deploy new network security infrastructures including greenfield implementations and expansion of existing environments.
- Perform security policy reviews rule base optimization and threat prevention tuning to align with best practices and compliance requirements.
- Troubleshoot and resolve complex network security issues across multi-vendor environments ensuring minimal downtime and optimal performance.
- Collaborate with cross-functional teams (network cloud infrastructure and application teams) to integrate security controls into enterprise architecture.
- Maintain accurate and up-to-date documentation including network diagrams configuration standards and operational procedures.
- Monitor and respond to security events alerts and incidents escalating as necessary and contributing to root cause analysis and remediation.
- Participate in a rotational on-call schedule to provide after-hours support for critical network security incidents and maintenance activities.
- Stay current with emerging threats vulnerabilities and technologies to continuously improve the organizations security posture.
About Company
As a global leader, Wipro blends consulting and AI expertise across design, engineering and operations to accelerate business transformation and deliver future-ready technology.
