Scrum Master Senior Analyst Cigna Healthcare

Job Role: Scrum Master/Agile Team Coach

Location: Bengaluru India

Cigna is a global health insurance company dedicated to its mission of helping improve the health well-being and peace of mind of those we serve by making health care simple affordable and predictable.

Together with colleagues located across Europe Asia Pacific the Middle East Africa and India you will support Cignas International Health business. As part of Cigna Healthcare International Health provides global and local health insurance solutions for internationally mobile individuals multinational organizations government entities IGOs NGOs and local customers worldwide.

We are going through a global Agile transformation. As a result we are expanding our teams and are looking for experienced Scrum Masters / Agile Team Coaches to join our team.

The purpose of the Scrum Master / Agile Team Coach role is to maximize value delivery through collaboration impediment removal visibility learning and evidence-based improvement.

This role supports high-performing team dynamics sustainable delivery continuous flow and self-managed teams that are shaping and maturing Agile ways of working across International Health.

The Scrum Master / Agile Team Coach is a team coach and servant leader who facilitates change through the adoption and application of Agile principles practices and frameworks.

The role enables teams to self-organize improve flow embrace effective ways of working and consistently deliver value outcomes to stakeholders. The role partners closely with Product Owners team members Release Train Engineers Agile Product Managers and other stakeholders to support predictable delivery and continuous improvement.

This is a Band 3 Contributor Career Track Role.

• Provide coaching and guidance to Agile Teams and support the adoption and application of Agile values principles and practices.
• Act as a servant leader facilitator mentor and coach for individuals and teams.
• Enable teams to improve collaboration transparency psychological safety accountability and self-management.
• Use effective communication and listening skills to teach coach mentor and support healthy team interactions.
• Foster a healthy working culture build strong relationships and strengthen key interactions across teams and stakeholders.

• Support teams in improving flow reducing bottlenecks managing impediments and operating at a sustainable pace.
• Help teams establish realistic and achievable delivery commitments based on capacity clarity dependencies and delivery risks.
• Maintain metrics and data necessary to provide visibility into maturity progress quality flow predictability and value delivery.
• Facilitate evidence-based improvement through retrospectives improvement actions and follow-through on agreed outcomes.
• Encourage Built-In Quality continuous learning and relentless improvement as part of day-to-day team working practices.

• Support and facilitate team ceremonies and cadence events that drive progress toward value delivery and business outcomes.
• Facilitate team events such as planning team syncs backlog refinement reviews retrospectives and improvement workshops as applicable to the team context.
• Participate in Sync events Scrum Master / Team Coach forums and internal Agile communities of practice.
• Support ART-level alignment events including PI Planning ART Sync Coach Sync System Demo and Inspect & Adapt as applicable.

• Provide support that helps Agile Teams improve overall ART performance through collaboration and alignment between team objectives vision and strategic themes.
• Facilitate and support dependency management to ensure alignment of delivery across teams.
• Support removal of impediments that hinder achievement of team goals and objectives.
• Protect the team from unnecessary disruptions and external distractions while escalating systemic impediments in a timely manner.
• Collaborate with Product Owners RTEs Agile Product Managers business stakeholders and technology partners to maintain transparency and alignment.

• Teams demonstrate stronger self-management collaboration and ownership of delivery outcomes.
• Impediments blockers dependencies and delivery risks are made visible and addressed promptly.
• Team ceremonies and cadence events are purposeful outcome-focused and continuously improved.
• Metrics and qualitative insights are used to improve flow predictability quality and stakeholder transparency.
• Teams operate at a sustainable pace while maintaining alignment with ART priorities and International Health business outcomes.
• Continuous improvement becomes embedded in the team culture.

• Certified Scrum Master (CSM) SAFe Scrum Master SAFe Advanced Scrum Master Professional Scrum Master or equivalent Agile certification.
• At least 4 years of proven experience as a Scrum Master/Agile Team Coach role.
• Experience facilitating team development and continuous improvement initiatives.
• Strong knowledge of Lean-Agile principles Scrum practices Kanban practices and team-level Agile delivery.
• Experience with Scaled Agile Framework (SAFe) and understanding of its principles and practices.
• Excellent communication facilitation coaching mentoring and conflict resolution skills.
• Ability to work effectively with cross-functional and geographically distributed teams.
• Strong problem-solving decision-making and organizational skills.
• Ability to manage priorities in a changing environment and support teams working under delivery deadlines.
• Ability to interact with Subject matter experts Product Owners Agile Product Managers and stakeholders in a matrix structure.
• Knowledge of IT concepts software delivery lifecycle delivery methodologies architecture considerations and technical standards.

• Working knowledge of Jira Confluence Mural or similar collaboration tools.
• Experience supporting product platform operational or service-based delivery teams.
• Experience facilitating organizational change and Agile transformation initiatives.
• Experience in software development lifecycle IT delivery product delivery or project management.

About The Cigna Group