Scrum Master Delivery Coach

Delivery Coach / Scrum Master Salesforce (Primary) & NetSuite (Secondary)

Overview

We are seeking an experienced Delivery Coach / Scrum Master to lead delivery primarily for our Salesforce team (approximately 90% of the role) with the remaining 10% supporting the NetSuite this role you will act as a servant-leader facilitating Scrum ceremonies coaching the team on Agile (and other) principles and creating the conditions for high sustainable delivery. You will remove impediments protect the teams focus and foster a culture of transparency collaboration and continuous improvement. The ideal candidate combines strong facilitation and coaching skills with familiarity with the Salesforce delivery landscape.

Key Responsibilities

• Serve as the primary Scrum Master for the Salesforce team (90% of the role) facilitating all core Scrum ceremonies.

• Provide Scrum Master support to the NetSuite team as needed (10% of the role) coordinating across both workstreams.

• Coach both teams on Agile and Scrum practices driving continuous improvement.

• Facilitate retrospectives that surface honest insights and produce concrete tracked improvement actions. 

• Identify track and remove impediments that block progress across the Salesforce and NetSuite teams.

• Protect the teams from external disruption and help maintain a sustainable pace.

• Partner with product owners to keep backlogs healthy refined and well-prioritised.

• Manage cross-team dependencies especially where Salesforce and NetSuite integrate.

• Maintain transparent reporting on sprint health delivery metrics and progress for stakeholders.

Required Skills & Experience

• Solid demonstrable understanding of Agile principles and the Scrum framework.

• Proven experience facilitating Scrum ceremonies and coaching delivery teams.

• Excellent communication facilitation and conflict-resolution skills.

• Effective stakeholder management across technical and business audiences.

• Ability to remove impediments and promote team self-organisation.

• Proficiency with an Agile work-tracking tool and delivery reporting.

Preferred Experience

• 35 years in a Scrum Master role.

• Experience supporting Salesforce delivery teams or projects.

• Exposure to NetSuite projects or ERP delivery.

• Relevant Agile or Scrum certification (e.g. CSM PSM).

Tools & Systems

• Salesforce primary supported platform (90%).

• NetSuite secondary supported platform (10%).

• Agile work-tracking tool for backlog sprint boards and reporting. Jira

• Collaboration tools Confluence Slack Jira

Accountability Measures

• Ceremony effectiveness: well-facilitated outcome-focused Scrum events across both teams.

• Impediment resolution: blockers identified and resolved in a timely manner.

• Delivery predictability: consistent achievement of sprint commitments and stable flow.

• Cross-platform coordination: Salesforce/NetSuite dependencies managed smoothly.

• Transparency: clear current reporting on progress and delivery metrics.

Qualifications :

Agile / Scrum Master (required)
Jira (preferred)
SAFe (optional)
Prince2/Project Managent (optional)

Additional Information :

#LI-PU1
#LI-Remote

Our Values

Collaboration is our superpower

• We uncover rich perspectives across the world
• Success happens together
• We deliver across borders.

Innovation is in our blood

• Were pioneers in our industry
• Our curiosity is insatiable
• We bring the best ideas to life.

We do what we say

• Were accountable for our work and actions
• Excellence comes as standard
• Were open honest and kind always.

We are caring

• We learn from each others experiences
• Stop and listen; every opinion matters
• We embrace diversity equity and inclusion.

More About Cint

Were proud to be recognised in Newsweeks 2025 Global Top 100 Most Loved Workplaces reflecting our commitment to a culture of trust respect and employee growth.

In June 2021 Cint acquired Berlin-based GapFish the worlds largest ISO certified online panel community in the DACH region and in January 2022 completed the acquisition of US-based Lucid a programmatic research technology platform that provides access to first-party survey data in over 110 countries.

Cint Group AB (publ) listed on Nasdaq Stockholm this growth has made Cint a strong global platform with teams across its many global offices including Stockholm London New York New Orleans Singapore Tokyo and Sydney. ()

Additionally in a world of AI we want our candidates to understand our approach to the use of AI during the interview and hiring process so wed appreciate you reading our AI usage guide.

Remote Work :

Yes

Employment Type :

Full-time